topic Home App black image and slow to update in Partner Integrations

Home App black image and slow to update

Alextkexichi — Mon, 14 Feb 2022 18:37:46 GMT

Anyone else seeing an issue in the Home App where the Arlo camera current view thumbnail image appears black, then after a significant amount of time, finally updates to either a real live view or a past/previous view? Had my Arlo system for a couple years now and normal behavior has always been the last thumbnail displayed until it updated to current view - after a relatively short wait. Now it starts black and seems to either take a very long time to update or never appear accurately.

I'm fully up to date and I've already tried completely resetting and removing the Arlo system from Homekit then re-adding it.

Re: Home App black image and slow to update

Alextkexichi — Wed, 16 Mar 2022 22:54:00 GMT

Am I the only one experiencing this? Been about a month and no activity, but lots of views

Re: Home App black image and slow to update

ShayneS — Fri, 18 Mar 2022 18:18:34 GMT

Does this occur on mobile data and wifi?

Do you have iOS 15.4 installed?

Re: Home App black image and slow to update

Alextkexichi — Mon, 28 Mar 2022 23:04:21 GMT

I am writing to say that ever since I upgraded to 15.4, I have not seen this issue. Definitely appears to be an improved experience. I didn’t see anything in the update notes indicating a fix