topic Re: 60 second delay for Arlo baby on Echo Show in Partner Integrations

60 second delay for Arlo baby on Echo Show

kendonb — Tue, 25 Jan 2022 23:28:38 GMT

Arlo advertises compatibility with the Amazon Echo Show, yet there is a 60 second delay in the feed. No one would consider this "compatible" for a live camera feed.

There are other posts from 2017 and 2019 about this.

It's nearly instantaneous on my Android phone.

Re: 60 second delay for Arlo baby on Echo Show

ShayneS — Tue, 25 Jan 2022 23:28:09 GMT

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

Re: 60 second delay for Arlo baby on Echo Show

kendonb — Wed, 26 Jan 2022 02:16:46 GMT

I called Arlo Support. Guy was really nice. The Echo Show works through cloud streaming, rather than the local streaming that's available through the Android App.

They had me check my internet (which was good) and said the delay should be 5-10 seconds if everything is working properly. I checked after the call and was getting 10 seconds on a computer but my Echo Show wasn't even successfully connecting. 10 seconds is acceptable but still not great. If Zoom can get cloud video streaming almost instantaneous why can't Arlo?

Re: 60 second delay for Arlo baby on Echo Show

kendonb — Wed, 26 Jan 2022 02:19:44 GMT

I don't see why they don't put in the effort to enable local streaming for all devices. That would solve this issue.