topic Re: Arlo Pro in Partner Integrations

Arlo Pro

Watshim — Sat, 22 Jan 2022 13:58:21 GMT

My Arlo Pro has stopped working with HomeKit. It was previously added to HomeKit and working fine but over the last two weeks, HomeKit can’t connect and automation isn’t working. When I try to add HomeKit in the Arlo app again, it just sits doing nothing. I’ve tried rebooting, unplugging, nothing works.

I’ve seen other threads where Arlo was able to push a token to the base station to reset something. Can you do that for mine?

Homekit, would like to have token reset

EJMCO — Sat, 22 Jan 2022 19:46:40 GMT

Try to connect arlo cameras with homekit, but my cameras/basestations are not being detected. Please help. Rebooted the base stations several times, reinstalled the app, without success.

Token reset to reconnect to HomeKit

JW158 — Mon, 24 Jan 2022 16:05:30 GMT

My Base station seems to need a token reset to re-connect to Homekit. Can you help?

Re: Apple HomeKit stuck at "Discovering your device. Please wait."

Jmstew3 — Mon, 24 Jan 2022 04:12:07 GMT

I’m having this same issue -- my Arlo Base Station is paired fine with HomeKit on my iPhone, but it won't pair with HomeKit on my iPad. I need it to work with all of my devices that are signed into my iCloud (HomeKit) account.

Please assist. Thank you.

Re: Apple HomeKit stuck at "Discovering your device. Please wait."

Jmstew3 — Mon, 24 Jan 2022 04:13:47 GMT

Arlo App > SmartHub/ Base Station / Bridge > Device Settings > HomeKit > Setup > “Discovering your device. Please wait.”

I’ve tried to reboot my Base Station and it did not help.

Re: Arlo Pro

JessicaP — Mon, 24 Jan 2022 16:10:31 GMT

Hi Watshim, EJMCO, JMstew3,

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power) and allow the Base Station/SmartHub to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

Re: Token Reset for Apple HomeKit

JessicaP — Mon, 24 Jan 2022 16:05:03 GMT

Hi JW158,

Let me reach out to you via private message to gather some information from you.