topic Re: Token Reset for Apple HomeKit in Partner Integrations

Token Reset for Apple HomeKit

amyglen — Sat, 15 Jan 2022 04:08:21 GMT

My Arlo Pro Station stopped working with Apple HomeKit. I removed it and am trying to re-add it, but I keep getting stuck at "Discovering devices ...". Could I have a token reset? Thanks!

Re: Token Reset for Apple HomeKit

bcmacman — Sat, 15 Jan 2022 12:39:34 GMT

I need a token reset for HomeKit as well. Do not have code to add Basestation to HomeKit.

Firmware 1.17.0.0_3953_6ba79e5

Hardware VMB4000r3

IOS 15.2.1

Cannot connect Smart Hub to Apple HomeKit.

Fellini — Sat, 15 Jan 2022 14:47:01 GMT

I bought a SmartHub to connect my Arlo Pro 4 cameras to Apple HomeKit but when I try to configurate the HomeKit it's just spinning around, not getting any further. I've read the other threads about this and the problems seems to be solved using a token. I've tried all the other suggestions.

VMB4540

A731147XA14F4

A41162DB2EAF

HomeKit Reset Token

QuintusPre — Sun, 16 Jan 2022 03:00:58 GMT

Can you send a reset token to my Home hub VMB4000 so I can reconnect to HomeKit? Thanks!

Re: Homekit not working

IgnacioMZ — Sun, 16 Jan 2022 23:49:28 GMT

Same problem... can you help us by resetting the token?

Re: Homekit not working

Sbalgobin — Mon, 17 Jan 2022 00:25:47 GMT

Same thing HomeKit not finding my hub can you token reset

Re: Token Reset for Apple HomeKit

JessicaP — Mon, 17 Jan 2022 16:10:12 GMT

Hi amyglen, bcmacman, Fellini, QuintusPre, IgnacioMZ, abd Sbalgobin,

I've sent a token reset request to your Base Station that should resolve the issue. Please reboot your Base Station (remove and reapply power) and allow the Base Station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

Re: Token Reset for Apple HomeKit

bcmacman — Mon, 17 Jan 2022 18:03:03 GMT

Thank-you, however HomeKit sees Arlo hub but even after Hub reset, still asks for a 8 digit Setup Code. There is no code on hub, where do I get it?

Re: Token Reset for Apple HomeKit

JessicaP — Mon, 17 Jan 2022 22:28:35 GMT

Try to set up your Arlo system for Apple HomeKit through the Arlo app (refer to "To setup an Arlo camera without a setup code" on the linked article) and not through the Apple Home app.

Re: Token Reset for Apple HomeKit

bcmacman — Mon, 17 Jan 2022 22:41:57 GMT

There is no 'Home Kit' option listed in Arlo app for iOS.

Re: HomeKit Reset Token

QuintusPre — Mon, 17 Jan 2022 23:19:08 GMT

Solved! Called support and they sent a reset token. Thanks. Not sure why this is necessary but I’m now up and running.

Re: Token Reset for Apple HomeKit

StephenB — Tue, 18 Jan 2022 12:51:25 GMT

@bcmacman wrote:

There is no 'Home Kit' option listed in Arlo app for iOS.

What base model do you have?

FWIW, I am seeing the HomeKit option on my iPhone 12 mini.

Re: Token Reset for Apple HomeKit

bcmacman — Tue, 18 Jan 2022 12:53:55 GMT

VMB 4000

iPhone 13 Pro Max

Re: Token Reset for Apple HomeKit

amyglen — Tue, 18 Jan 2022 12:57:58 GMT

Was the Arlo Pro base station added to HomeKit already? If so, try removing it from the Home app first ...

Re: Token Reset for Apple HomeKit

bcmacman — Tue, 18 Jan 2022 12:58:08 GMT

Have done that.....still no Homekit option.

Re: Token Reset for Apple HomeKit

bcmacman — Tue, 18 Jan 2022 13:01:01 GMT

No base station in Homekit

Re: Token Reset for Apple HomeKit

JessicaP — Tue, 18 Jan 2022 16:43:36 GMT

Hey bcmacman,

Make sure you have "Home Data" permission enabled for the Arlo app. You can do this by going to your iPhone Settings > Arlo > Toggle "Home Data" On.

Then go to the Arlo app and you should see HomeKit for your device and try setting it up from there.

Re: Token Reset for Apple HomeKit

bcmacman — Tue, 18 Jan 2022 18:30:50 GMT

That did it!! Thank-you.