topic Re: Token Rest for Apple Homekit in Partner Integrations

Re: Token Rest for Apple Homekit

Coreilly — Sun, 09 Jan 2022 02:00:01 GMT

Looks as though I need a token reset for one of my base stations to work with apple HomeKit. I was apple to add one successfully but not the second.

Re: Token Rest for Apple Homekit

JessicaP — Mon, 10 Jan 2022 16:39:01 GMT

Hi Coreilly,

I was trying to send a token reset to your Base Station/SmartHub but it looks like they're showing offline on our end. Make sure they're online and let us know so we can send over a token reset to your Base Station/SmartHub.

Re: Token Rest for Apple Homekit

Coreilly — Mon, 10 Jan 2022 20:40:44 GMT

My apologies I was doing some additional troubleshooting. Looks like I still need the token reset please. Should be online now.

Re: Token Rest for Apple Homekit

JessicaP — Tue, 11 Jan 2022 16:48:10 GMT

Thanks for that, I've sent a token reset request to your SmartHubs that should resolve the issue. Please reboot your Base Station (remove and reapply power) and allow the SmartHubs to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?