topic Re: Token Rest for Apple Homekit in Partner Integrations

Please send a token reset to my base station

Cmorrow620 — Fri, 07 Jan 2022 17:22:22 GMT

Please send a token reset to my base station.

Re: Need Token reset to access with homekit

PaulyP — Fri, 07 Jan 2022 18:19:34 GMT

I am unable to get my new smarthub to connect to HomeKit. I am not familiar with the concept of a token. Can someone help me?

Re: Token Rest for Apple Homekit

rob9876 — Sat, 08 Jan 2022 01:58:20 GMT

Hi,

I have an arlo basestation that does not show up in Homekit. Please send a reset token? I can give you more information if required.

Firmware1.17.0.0_3953_6ba79e5

HardwareVMB4000r3

Token reset please

kebian — Sat, 08 Jan 2022 03:34:08 GMT

I have 2 base stations. One is connected to HomeKit. The other won’t connect and needs a token reset. I wish I could do that locally as it’s very annoying and a common problem here.

If you need to know which one in order to send the token, it’s the one with the serial ending 3B.

Thanks

Re: Token Rest for Apple Homekit

PaulyP — Sat, 08 Jan 2022 13:57:59 GMT

Jessica: it seems that I also need a token reset to allow my new smart hub to connect to HomeKit. Can you also send me one? Please.

Homekit Reset Token

Norstar — Sat, 08 Jan 2022 16:22:43 GMT

Hi, could you please send Homekit reset token to my base station? Thank you!

Re: Token Rest for Apple Homekit

cbh32890 — Sat, 08 Jan 2022 21:00:49 GMT

Hello,

I think I need a token reset as well. I've had this issue for a while now and I've tried updating the app and restarting the base station.

Thanks,

Caleb

Token Reset for Apple Homekit

arlo_user_85 — Sat, 08 Jan 2022 21:24:39 GMT

Hello,

Would it be possible to get a Token Reset for my Base Station so that i am able to setup Apple Homekit please?

@JessicaP

HomeKit Reset Token

ARbbbbbb — Sun, 09 Jan 2022 13:45:38 GMT

Can’t add to HomeKit.
Arlo app stuck on “Discovering your device”.

Re: Token Rest for Apple Homekit

Pmramos — Sun, 09 Jan 2022 13:57:34 GMT

Hi Jessica,

I am having the same issues again, I successfully connected the first time, however I had to reset all my cameras as the power transformer for my hub stopped working. Now it just shows the Discovering your device message.

Can you send me a reset token as well please?

Highly appreciate it.

Regards

HomeKit token reset

tdiggity — Sun, 09 Jan 2022 23:12:13 GMT

I can’t seem to add my hub to HomeKit. When I try to add it, it spins forever while searching for devices.

Re: Token Rest for Apple Homekit

mykelbw — Mon, 10 Jan 2022 01:29:29 GMT

The Arlo application doesn't recognize my basestation when trying to add to HomeKit. Please assist.

Re: Please send a token reset to my base station

JessicaP — Mon, 10 Jan 2022 16:36:47 GMT

Hi cmmorrow620, PaulyP, rob9876, kebian, Norstar, cbh32890, arlo_user_85, ARbbbbbb, Pmramos, tdiggity, and mykelbw,

I've sent a token reset request to your Base Station(s)/SmartHub(s) that should resolve the issue. Please reboot your Base Station(s)/SmartHub(s) (remove and reapply power) and allow the Base Station(s)/SmartHub(s) to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

Re: Please send a token reset to my base station

PaulyP — Mon, 10 Jan 2022 21:00:55 GMT

Excellent JessicaP.

That worked perfectly!

I am up and running.

Thanks !!