topic Re: Base station not discoverable for Homekit after error during Homekit setup in Partner Integrations

Base station not discoverable for Homekit after error during Homekit setup

JXS — Tue, 04 Jan 2022 19:33:25 GMT

Hello Arlo support,

I got an error message during Homekit setup („Homekit setup failed“).
Until then, the base station was discoverable via the Arlo app and the Homekit setup process inside the app.

After this error, I cannot discover the base station anymore. Base station is also not visible in Homekit.

Any chance that this token reset does let me discover the station again?

Best,

Armin

Re: Base station not discoverable for Homekit after error during Homekit setup

ShayneS — Thu, 06 Jan 2022 17:36:48 GMT

I have reset your HomeKit token, please reboot your base station and try again.

Re: Base station not discoverable for Homekit after error during Homekit setup

jupiterfish — Thu, 06 Jan 2022 21:58:05 GMT

Can I get a token reset also for my account thanks

Re: Base station not discoverable for Homekit after error during Homekit setup

ShayneS — Fri, 07 Jan 2022 01:13:37 GMT

Hey @jupiterfish

I just reset your HomeKit token for you. Go ahead and reboot your base station and try again.

Thanks