topic HomeKit stopped working after IOs15 update in Partner Integrations

HomeKit stopped working after IOs15 update

Boarlo — Sat, 01 Jan 2022 11:59:30 GMT

Can I please request for a reset token sent to my base station to solve the problem?

Re: HomeKit stopped working after IOs15 update

JessicaP — Tue, 04 Jan 2022 17:41:09 GMT

Hi Boarlo,

What issue are you exactly having with your Apple HomeKit? Are you unable to add your Arlo system to your Apple HomeKit?

Re: HomeKit stopped working after IOs15 update

Boarlo — Tue, 04 Jan 2022 20:42:43 GMT

Hi Jessica, the problem I’m having is camera images no longer updates on Apple home page. The imagines showing are from weeks ago although it says ‘now’ on the bottom left corner.

Re: HomeKit stopped working after IOs15 update

JessicaP — Wed, 05 Jan 2022 00:19:09 GMT

Hi Boarlo,

Thanks for that detail. Are you able to see your cameras on livestream through the Arlo app on your iOS device and/or the web client on your computer? Did you remove your Arlo system from Apple HomeKit?

Re: HomeKit stopped working after IOs15 update

Boarlo — Wed, 05 Jan 2022 00:26:11 GMT

Hi Jessica, yes I’m still able to see live stream on arlo app. I haven’t removed arlo from HomeKit yet as I had to request for a new token when I did this last time.

Re: HomeKit stopped working after IOs15 update

JessicaP — Thu, 06 Jan 2022 20:32:57 GMT

I've sent a token reset request to your Base Station that should resolve the issue. Please reboot your Base Station (remove and reapply power) and allow the Base Station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?