topic Homekit Token in Partner Integrations

Homekit Token

Isacksenfamily — Tue, 28 Dec 2021 16:01:56 GMT

Can I get a token reset?

Need a Token Reset to reconnect to HomeKit

jerbeck24 — Wed, 29 Dec 2021 00:50:30 GMT

I'm getting "No Response" in my HomeKit after using it for a long time after getting my Arlo cameras. Can I get a token reset to see if I can get it working again? Thanks!

Reset token - Arlo camera

Flo456 — Wed, 29 Dec 2021 12:47:32 GMT

Dear Arlo help staff,

HomeKit fails to discover my base station and cameras , could you kindly reset the token as seen on previous posts?

Thank you!

Re: Homekit Token

JessicaP — Wed, 29 Dec 2021 15:59:30 GMT

Hi Isacksenfamily, jerbeck24, Flo456,

I've sent a token reset request to your SmartHubs/Base Station that should resolve the issue. Please reboot your SmartHubs/Base Station (remove and reapply power) and allow the SmartHubs/Base Station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

Re: Homekit Token

Isacksenfamily — Wed, 29 Dec 2021 16:35:15 GMT

Success, thanks! Happy Holidays and a merry New Year.