topic Re: HomeKit token reset in Partner Integrations

HomeKit token reset

Arlouser0511 — Sat, 25 Dec 2021 19:40:56 GMT

I need a token refresh for HomeKit

When I try to set up. It’s stuck on finding devices

ShayneS — Mon, 27 Dec 2021 20:36:00 GMT

I have reset your HomeKit token, pleas reboot your base station and try again.

Thank you

Arlouser0511 — Mon, 27 Dec 2021 22:36:01 GMT

Hi ShayneS

It is still stuck on the finding your device screen when I try to set up. Any suggestions on other troubleshooting steps?

ShayneS — Tue, 28 Dec 2021 20:25:54 GMT

You can try and remove & re-install the Arlo mobile app while your base station is being rebooted by removing and reinserting the power cable.

Arlouser0511 — Sat, 01 Jan 2022 04:04:44 GMT

Thanks, it's resolved now