topic Re: Can’t connect to homekit in Partner Integrations

Can’t connect to homekit

Deathtrap — Thu, 16 Dec 2021 22:33:38 GMT

Famous white screen stating “discovering your device please wait”.

This was after they were working and then just stopped one day, I removed all of Arlo from HomeKit and when trying to add them again it just stalls at discovering.

Can I get a token reset also please?

Re: Can’t connect to homekit

JessicaP — Thu, 16 Dec 2021 22:34:21 GMT

Hi Deathtrap,

I've sent a token reset request to your Base Station that should resolve the issue. Please reboot your Base Station (remove and reapply power) and allow the Base Station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

Re: Can’t connect to homekit

Tricula — Sun, 19 Dec 2021 00:04:00 GMT

Hi Jessica,

Would you be able to send me a reset token? I’ve tried everything else but nothing has worked.

Thank you

Re: Can’t connect to homekit

Tricula — Sun, 19 Dec 2021 19:19:39 GMT

After doing a few hard resets of the base and removing the base from my app, it has finally allowed me to add it to HomeKit.

Re: Can’t connect to homekit

Deathtrap — Sun, 19 Dec 2021 20:10:34 GMT

Token reset worked! It’s all working for now. Hopefully it stays that way.