topic Re: Can’t connect to homekit in Partner Integrations

Can’t connect to homekit

Kalasnikov — Sun, 14 Nov 2021 19:22:07 GMT

I still can not connect to homekit. How do I get connected?
Arlo app is 3.5.8

Re: Can’t connect to homekit

JessicaP — Mon, 15 Nov 2021 20:02:40 GMT

Hi Kalasnikov,

Are you seeing any error message when trying to connect your Arlo system to Apple HomeKit?

Re: Can’t connect to homekit

Kalasnikov — Mon, 15 Nov 2021 20:06:21 GMT

Nope. I only see what you can see on the attached photo

Re: Can’t connect to homekit

JessicaP — Wed, 17 Nov 2021 16:04:11 GMT

Thanks for the screenshot. Could you please translate in English of what's showing on the screenshot?

Re: Can’t connect to homekit

Kalasnikov — Wed, 17 Nov 2021 16:26:56 GMT

Here's a screenshot in English

Re: Can’t connect to homekit

Kalasnikov — Wed, 17 Nov 2021 16:36:46 GMT

Here in JPG

Re: Can’t connect to homekit

JessicaP — Wed, 17 Nov 2021 19:30:37 GMT

Thanks for that. I've sent a token reset request to your Base Station that should resolve the issue. Please reboot your Base Station (remove and reapply power) and allow the Base Station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

Re: Can’t connect to homekit

cinnamon_owl — Wed, 15 Dec 2021 19:16:44 GMT

I am also having this same issue. Why does this require a token reset if users aren't able to do this themselves, nor submit a support question about it unless you subscribe to the service? This is very frustrating.

Re: Can’t connect to homekit

cinnamon_owl — Thu, 16 Dec 2021 03:07:40 GMT

I was actually finally able to get mine working just now. I had to do a factory reset. Unfortunately that also meant breaking out the ladder and going to reconnect all of my cameras while it was raining. But at least after setting everything back up again, the connection to HomeKit worked.