topic Re: Alexa Live View Not Supported in Partner Integrations

Showing "Live Stream Not Supported" on Alexa device

lucidmind — Fri, 10 Dec 2021 22:26:55 GMT

I have tried all of the following without success:

1) disabling and re-enabling skill for camera in Alexa

2) Deleting camera altogether from Alexa and re-discovering and then enabling skill in Alexa by connecting accounts

3) uninstalling and reinstalling Arlo app, followed by step 2 above

4) changing wifi network

Note that Arlo camera is working fine in Arlo app and Alexa app is able to discover and connect to it but does not do live stream is still saying not supported

Re: Alexa Live View Not Supported

lucidmind — Sat, 16 Oct 2021 02:07:04 GMT

Model:

Arlo Essential Wired Video Doorbell, AVD1001B

Firmware:

1.14.0.0_1117_c9951d1_b4efa46

I'm also having the same issue as the other poster. When I try to live stream Arlo camera on my echo show 10 device, I get Arlo camera is not supported. The camera works fine in the Arlo app but is not communicating correctly with Alexa app.

Re: Alexa Live View Not Supported

lucidmind — Sat, 16 Oct 2021 02:14:06 GMT

What is frustrating about this is that this is the main reason I got the echo show device was primarily to use it as a display for the front door camera. Kind of defeats the point. It was nice while it worked! Help us out Arlo

Re: Alexa Live View Not Supported

Jonny72 — Sun, 21 Nov 2021 16:55:33 GMT

I have the same problem without solution.

I bought Arlo so that my children can see on echo show 10 the camera without phone.

it is really frustrating not have a solution. Arlo developers should really do something for solve this issue!!!!

Re: Alexa Live View Not Supported

Alak — Fri, 10 Dec 2021 07:04:25 GMT

Having the same issues!
Uninstalled cameras from Alexa app, uninstalled skill from Alex, allowed Alex app from Arlo, went back in Alexa app added skill and cameras. Still not supported!
Fustrated and disappointed with Arlo!! Not syncing with Alexa and live feeds getting slower to connect.

Re: Alexa Live View Not Supported

Jonny72 — Fri, 10 Dec 2021 08:48:04 GMT

So sad! I bought ring doorbell and is working amazing good with alexa echo show 10. Sorry but never Arlo product again!

Re: Showing "Live Stream Not Supported" on Alexa device

JessicaP — Fri, 10 Dec 2021 22:30:32 GMT

The Arlo development team is investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Showing "Live Stream Not Supported" on Alexa device

Jonny72 — Sat, 11 Dec 2021 13:03:58 GMT

Unusefull Answer. Sorry is about 5 month that I and other user we have ask for this problem with no answer.

Re: Alexa Live View Not Supported

ShayneS — Mon, 07 Mar 2022 17:08:21 GMT

Hello,

Are you still experiencing this issue?

Re: Alexa Live View Not Supported

veevee06 — Sun, 13 Mar 2022 19:17:30 GMT

Yes, I'm having this issue as well. Hasn't worked the past 4-5 weeks.

Re: Alexa Live View Not Supported

ShayneS — Mon, 21 Mar 2022 16:05:38 GMT

What are the firmware versions as well as name/model of your Amazon devices?

Re: Alexa Live View Not Supported

ShayneS — Tue, 19 Apr 2022 20:33:57 GMT

Are you still experiencing this issue?

Re: Alexa Live View Not Supported

Steveox — Tue, 26 Apr 2022 10:27:18 GMT

Hi live view still not working with Alexa.
Have a new wire-free video doorbell and trying to pair with a new Amazon Echo Show 5 gen2 using the Arlo skill.
Still showing live view not supported in Alexa app.

Re: Alexa Live View Not Supported

ShayneS — Tue, 26 Apr 2022 15:05:50 GMT

HI @Steveox

What are the firmware versions as well as name/model of your Amazon devices?

Re: Alexa Live View Not Supported

Steveox — Wed, 27 Apr 2022 00:20:47 GMT

Hi ShayneS.
Amazon Echo Show 5 gen2 (model# C76N8S)
Driver Software Version - 6812522884
Can’t find anything mentioning firmware on the device or Alexa.

Re: Alexa Live View Not Supported

Steveox — Thu, 23 Jun 2022 16:33:25 GMT

Hi ShayneS.
Have you forgotten about this issue?
Please provide and update.

Re: Alexa Live View Not Supported

ShayneS — Thu, 23 Jun 2022 16:50:32 GMT

Hi @Steveox

I will check on an update for this.

Thanks

Re: Alexa Live View Not Supported

Batman7349 — Tue, 30 Aug 2022 11:59:31 GMT

It’s been since June 23rd, it is now almost September. Does Arlo have a fix for the issue or am I scrapping the system and moving on?

Re: Alexa Live View Not Supported

ShayneS — Tue, 30 Aug 2022 17:24:56 GMT

@Batman7349

Let me check in on this for you now, I will provide an update as soon as possible.

Re: Alexa Live View Not Supported

Batman7349 — Tue, 30 Aug 2022 19:18:01 GMT

ShayneS,

That is the exact same answer you gave on June 23rd. This thread has been active since October of 2021, almost a year.

Either say you don’t know and don’t have a fix, or give us an answer.

There are other systems on the market compatible with Alexa, I don’t have a problem canceling my cloud service and moving on.

Batman7349