topic Re: Pro2 and HomeKit and wifi, Cellular in Partner Integrations

Pro2 and HomeKit and wifi, Cellular

califdude — Wed, 08 Dec 2021 05:55:37 GMT

Hello,

My Arlo Pro 2 cameras work on Apple HomeKiton my iPhone when it js particular home WIFI SSID. If I change the iPhone WiFi to different WiFI or Cellular (4G/5G), Homekit doesn't work.

I am using AppleTV ( latest model ) as Home Hub.

Re: Pro2 and HomeKit and wifi, Cellular

StephenB — Wed, 08 Dec 2021 11:53:43 GMT

@califdude wrote:
If I change the iPhone WiFi to different WiFI or Cellular (4G/5G), Homekit doesn't work.

Have you checked that the homekit app on the phone can access cellular data?

Re: Pro2 and HomeKit and wifi, Cellular

califdude — Wed, 08 Dec 2021 14:38:36 GMT

Yes, Homekit app is enabled for cellular dafa.

HomeKit doesn't also work when I switch to different WiiFI SSID at home.

Does it make a difference if AppleTV is connected wirelessly ?

Re: Pro2 and HomeKit and wifi, Cellular

StephenB — Wed, 08 Dec 2021 16:13:14 GMT

@califdude wrote:

Does it make a difference if AppleTV is connected wirelessly ?

I don't know.

Does the iPhone Home app say Home is connected when you are on these other networks?

You do need to be using the same iCloud account on the TV and the phone, so that's another thing you could check.

Re: Pro2 and HomeKit and wifi, Cellular

califdude — Thu, 09 Dec 2021 14:27:28 GMT

Yes, I am able to connect to my other devices. Only Arlo camera is an issue

Re: Pro2 and HomeKit and wifi, Cellular

ShayneS — Fri, 10 Dec 2021 20:17:44 GMT

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.