topic Re: Can't Arlo back into HomeKit in Partner Integrations

Can't Arlo back into HomeKit

Inkblot007 — Mon, 06 Dec 2021 18:30:10 GMT

Can I please have a mod reset my token? I upgraded phones and can’t add Arlo back into HomeKit. Previously resetting my token fixed this issue.

Re: My Homekit won't connect to Arlo

KWOrange — Sun, 05 Dec 2021 23:58:53 GMT

I would appreciate a token reset also please. Thanks!

Re: Can't Arlo back into HomeKit

JessicaP — Mon, 06 Dec 2021 18:30:52 GMT

Hi Inkblot007, KWOrange,

I've sent a token reset request to your Base Station that should resolve the issue. Please reboot your Base Station (remove and reapply power) and allow the Base Station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

Re: Can't Arlo back into HomeKit

KWOrange — Tue, 07 Dec 2021 06:07:06 GMT

Thanks Jessica

Unfortunately I am still not getting connected. I followed the instructions that were sent with no luck. Could you possibly try again please?

Re: Can't Arlo back into HomeKit

JessicaP — Tue, 07 Dec 2021 17:38:57 GMT

I've sent another token reset request to your Base Station again, which should resolve the issue properly. Again, please reboot your Base Station (remove and reapply power) and allow the Base Station to come back online and make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

If you're still having issues, please navigate to Settings > Support in the Arlo App for service options available to you including live chat.