topic Re: Homekit Token Reset in Partner Integrations

My Homekit won't connect to Arlo

marcpaed — Thu, 02 Dec 2021 08:06:21 GMT

I need to have the token reset please

Homekit Token Reset

pclanguy — Fri, 03 Dec 2021 04:15:22 GMT

Just moved into a new house and my base station can no longer connect to Homekit. I've read other posts that I need to have a token reset sent to my base unit. Can someone please help.

For the number of similar threads regarding this, it might be a good idea to make a self service form to send a reset.

Thank you.

Re: Homekit Token Reset

StephenB — Fri, 03 Dec 2021 11:32:01 GMT

@pclanguy wrote:

For the number of similar threads regarding this, it might be a good idea to make a self service form to send a reset.

Or build it into the app.

I agree it would make things easier for everyone.

Re: Homekit Token Reset

STLee — Fri, 03 Dec 2021 15:55:45 GMT

I need a token reset as well.

Re: My Homekit won't connect to Arlo

JessicaP — Fri, 03 Dec 2021 17:11:26 GMT

Hi marcpaed, pclanguy, STLee,

I've sent a token reset request to your Base Station that should resolve the issue. Please reboot your Base Station (remove and reapply power) and allow the Base Station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?