topic Re: Can I have a HomeKit token reset sent to my base station? in Partner Integrations

Can I have a HomeKit token reset sent to my base station?

HomeSpy — Tue, 30 Nov 2021 16:14:17 GMT

Hi,

Can I have a HomeKit token reset sent to my base station.

Model VMB4000r3

FW: 1.17.0.0_3950_441916b

SN:4RD3887JA1C9F

Re: Cannot get HomeKit setup on Arlo

acmeplus — Tue, 30 Nov 2021 15:26:03 GMT

@JessicaP

Can I have my VMB4000r3 base station reset too? I changed my phone and I'm no longer able to activate homekit integration.

Thanks a lot!

Re: Cannot get HomeKit setup on Arlo

wavetojoe — Tue, 30 Nov 2021 16:11:42 GMT

Can I please get a token reset too?!?!?

Re: Can I have a HomeKit token reset sent to my base station?

JessicaP — Tue, 30 Nov 2021 18:49:47 GMT

Hi HomeSpy, acmeplus, wavetojoe,

I've sent a token reset request to your Base Station that should resolve the issue. Please reboot your Base Station (remove and reapply power) and allow the Base Station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

Re: Can I have a HomeKit token reset sent to my base station?

acmeplus — Tue, 30 Nov 2021 23:27:14 GMT

Thanks! Worked perfectly.