topic Re: Cannot get HomeKit setup on Arlo in Partner Integrations

Cannot get HomeKit setup on Arlo

Nuflat — Mon, 29 Nov 2021 15:54:21 GMT

I have same issue. Cannot get HomeKit setup on Arlo. I had it at one time and removed it and now it’s not working.

Re: HomeKit stopped working

small_cat — Thu, 25 Nov 2021 19:32:05 GMT

Hi - could I please have a HomeKit token reset sent to my base station? Thanks

VMB4000 connection with Homekit

Maurice73 — Sat, 27 Nov 2021 15:24:47 GMT

Problem connecting to homekit

My VMB4000 can’t be connected to HomeKit, no device found while trying to setup homekit. App and all hardware firmware up to date

need help to solve this problem,

thank you

HomeKit Setup Issues

Jcd110681 — Sat, 27 Nov 2021 16:14:35 GMT

I am unable to get the product setup with HomeKit. It is on the most recent firmare and just hangs during the HomeKit setup process. Any suggestions?

Re: HomeKit stopped working

Mocajr66 — Sat, 27 Nov 2021 23:51:15 GMT

Same problem with my HomeKit. Please send me a token to fix

Re: Cannot get HomeKit setup on Arlo

JessicaP — Mon, 29 Nov 2021 16:03:28 GMT

Hi Nuflat, small_cat, Mocajr66, Jcd110681,

I've sent a token reset request to your Base Station that should resolve the issue. Please reboot your Base Station (remove and reapply power) and allow the Base Station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

Hey Maurice73,

I was unable to send a token reset request to your Base Station as it looks like your Base Station is showing offline on our system. Please be sure that your Base Station is online and let us know so we can send a token reset request to your Base Station.

Re: Cannot get HomeKit setup on Arlo

Jcd110681 — Mon, 29 Nov 2021 16:18:45 GMT

Thanks so much! That fixed it.

Re: Cannot get HomeKit setup on Arlo

Mocajr66 — Mon, 29 Nov 2021 21:06:24 GMT

Successful it’s working great thank you Jessica

Re: Cannot get HomeKit setup on Arlo

Maurice73 — Mon, 29 Nov 2021 21:18:14 GMT

Hi Jessica
Thank you for the support
The base station is on now
Can you please send the token reset
Thank you

Re: Cannot get HomeKit setup on Arlo

JessicaP — Tue, 30 Nov 2021 00:00:14 GMT