topic Re: HomeKit token reset in Partner Integrations

HomeKit token reset

flammable — Sat, 13 Nov 2021 06:48:14 GMT

Hello! I’m sorry to ask this again, but my HomeKit stopped working with my Arlo Pro 2 base station and cameras again. Last time, sending a token reset fixed the problem. Could I request another one? Thanks!

Homekit token reset

danieldion — Sat, 13 Nov 2021 16:13:06 GMT

Hi there, I Can't connect my arlo to my homekit. Apparently getting a token reset from arlo fixes the issue, but i'm not eligible for customer support. (Which is completely absurd considering how much this hardware costs) Anyhow, is there any chance I can get a token reset please

Re: Homekit Token Reset Please

S3aH0kZz — Sat, 13 Nov 2021 19:39:27 GMT

Hi, I cant add Arlo to HomeKit, base VMB4000. Token reset?

Thanks

Re: Homekit Token Reset Please

FlyinRyan406 — Mon, 15 Nov 2021 03:17:03 GMT

I need a reset token. I have tried everything

Re: HomeKit token reset

JessicaP — Mon, 15 Nov 2021 17:05:45 GMT

Hi flammable, danieldion, S3aH0kZz, FlyinRyan406,

I've sent a token reset request to your Base Station that should resolve the issue. Please reboot your Base Station (remove and reapply power) and allow the Base Station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

Re: HomeKit token reset

flammable — Tue, 16 Nov 2021 03:12:05 GMT

Thanks, Jessica! That worked great. I really appreciate the help!