topic Re: HomeKit token reset in Partner Integrations

"Connecting to Accessory" screen for HomeKit

SteveXZ — Mon, 01 Nov 2021 14:35:27 GMT

Same problem here - just hours of spinning on the 'Connecting to Accessory' screen. Can I get a reset token?

Re: HomeKit token reset

korend — Sat, 30 Oct 2021 16:53:23 GMT

Hi,

Same issue - stuck on "Discovering your device please wait". tried cycling the power, reinstalling the app.. Can you please send a rest token?

Thanks,

Daniel

Re: HomeKit token reset

buom — Mon, 01 Nov 2021 01:08:32 GMT

I'm having the same issues. How do I get a reset token?

Re: HomeKit token reset

zyote — Mon, 01 Nov 2021 04:15:50 GMT

Hoping I can get a reset token too... Thank you!

Re: HomeKit token reset

Bashor — Mon, 01 Nov 2021 05:01:20 GMT

I’d also like to find a way to fix HomeKit issues. I’ve tried rebooting/power cycling. Reset token sounds like the next thing to try.

Hi SteveXZ, korend, buom, zyote, and Bashor, I've sent...

JessicaP — Mon, 01 Nov 2021 14:48:12 GMT

Hi SteveXZ, korend, buom, zyote, and Bashor,

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your base station/SmartHub (remove and reapply power) and allow the base station/SmartHub to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

Re: Hi SteveXZ, korend, buom, zyote, and Bashor, I've sent...

Bashor — Mon, 01 Nov 2021 17:16:44 GMT

Thank you, it worked!

Re: Hi SteveXZ, korend, buom, zyote, and Bashor, I've sent...

zyote — Mon, 01 Nov 2021 17:17:24 GMT

Worked for me too! thanks.