topic Re: HomeKit token reset in Partner Integrations

HomeKit token reset

HolmesSherlock — Fri, 29 Oct 2021 14:49:49 GMT

Hi Jessica -- Could I get a reset for my base station too? I've upgraded the base station firmware, power cycled it, upgraded the Arlo App on my phone to the latest version, but still stuck at the "Discovering your devices..." message.

Vmb4500

Djhisto — Thu, 28 Oct 2021 20:16:36 GMT

My base station will not be discovered when attempting to add to HomeKit. Apparently I need a token reset? Thanks

HomeKit Token Reset

Retired_Member — Fri, 29 Oct 2021 03:33:34 GMT

Can I have my HomeKit token reset please? My system was reset and I’m stuck at the “Disconvering your device. Please Wait.” screen. Thanks.

HomeKit Reset Token Needed

bespoke2day — Fri, 29 Oct 2021 14:07:59 GMT

Cameras were. I longer responding in HomeKit so I removed them. I tried to setup again in Arlo app and it hangs at discovering. Please send reset token for my VMB5000 smarthub.

Re: HomeKit token reset

JessicaP — Fri, 29 Oct 2021 15:00:42 GMT

Hi HolmesSherlock, Djhisto, Kmistry1986, bespoke2day,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station/SmartHub (remove and reapply power) allow the base station/SmartHub to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

Re: HomeKit token reset

Djhisto — Fri, 29 Oct 2021 20:02:54 GMT

Still nothing.

Re: HomeKit token reset

JessicaP — Fri, 29 Oct 2021 23:04:57 GMT

Hey Djhisto,

I've sent a token reset request to your base station agaim. Reboot your base station again (remove and reapply power) and allow it to come back online. Try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

If you're still having issues, we'd suggest for you to visit our Support Page and use the chat feature to further investigate your issue. You will find the chat feature on the bottom-right corner in the provided link.

Re: HomeKit token reset

Djhisto — Sat, 30 Oct 2021 00:22:29 GMT

Still nothing and when I go to the chat it says I am ineligible for online support.

Re: HomeKit token reset

HolmesSherlock — Sat, 30 Oct 2021 06:47:24 GMT

Thank you, Jessica! That worked like a charm. I've been able to connect my Arlo with Homekit!

Thanks for all the help!

Re: HomeKit token reset

JessicaP — Mon, 01 Nov 2021 15:38:51 GMT

Hi Djhisto,

Let me reach out to you via private message to gather more information from you.