topic Re: HomeKit not working after ios15 in Partner Integrations

HomeKit not working after ios15

Ordinary1 — Tue, 26 Oct 2021 16:39:30 GMT

My apple HomeKit integration with Arlo has stopped working since ios15.

The Arlo app says I can set up HomeKit on the base station but cannot find any devices when searching.

The apple Home app says none of the cameras are responding.

This seems to be a common problem requiring a token reset.

@JessicaP could you please advise how to make this happen.

Many thanks in advance.

Arlo Pro stuck discovering HomeKit

Jherod — Tue, 26 Oct 2021 18:48:40 GMT

Trying to make the Arlo cameras available to HomeKit but stuck on the “Discovering your device” screen. Devices are never found.

Re: HomeKit not working after ios15

JessicaP — Wed, 27 Oct 2021 18:14:01 GMT

Hi Ordinary1 and Jherod,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

Re: HomeKit not working after ios15

Ordinary1 — Wed, 27 Oct 2021 18:46:27 GMT

Hi @JessicaP.

Thank you so much for the token reset. Everything is working again now.