topic HomeKit Reset Toke in Partner Integrations

VMB4000

k-cee — Fri, 22 Oct 2021 19:05:15 GMT

I had HomeKit set up but then removed it because I was reorganizing things. Now when I try to add my base station again the app just gets stuck on "Discovering your device. Please wait." I saw this posted elsewhere fand support sent a token reset request which seemed to resolve the issue for others. Is that what I need here?

Re: VMB4000

ShayneS — Sat, 23 Oct 2021 00:07:40 GMT

I have reset your HomeKit token, please reboot your base station and try again

Thanks!

HomeKit Reset Toke

bespoke2day — Sat, 23 Oct 2021 15:24:27 GMT

I am unable to add to HomeKit. I have removed app from phone and reinstalled with latest app. I have cycled base station. I still get hung at the discovering screen within Arlo App for HomeKit Setup

Re: VMB4000

k-cee — Sat, 23 Oct 2021 17:37:40 GMT

Thanks! Everything works perfectly now.

Re: VMB4000

bespoke2day — Sun, 24 Oct 2021 13:34:54 GMT

Can you do the same for me? I am having the exact same issue

Re: VMB4000

ShayneS — Mon, 25 Oct 2021 21:48:45 GMT

bespoke2day

I have reset your HomeKit tokens, please reboot your base station and try again

Re: VMB4000

bespoke2day — Mon, 25 Oct 2021 22:31:51 GMT

That worked! Thank you!

Re: VMB4000

Kuzco83 — Mon, 08 Nov 2021 03:08:49 GMT

Hello, I am having the same issue. Stuck in discovering. Would you be able to reset the HomeKit token as well please?

Re: VMB4000

ShayneS — Tue, 09 Nov 2021 17:23:14 GMT

@Kuzco83I

have reset your HomeKit tokens, please reboot your base station and try again

Re: VMB4000

Kuzco83 — Tue, 09 Nov 2021 17:37:49 GMT

Thanks! That did the trick.

Re: VMB4000

Kuzco83 — Tue, 30 Nov 2021 15:41:11 GMT

Hi again! We moved houses and I had to setup HomeKit again. Could you please reset the HomeKit Tokens again?

Thanks for your help!

Re: VMB4000

ShayneS — Thu, 02 Dec 2021 17:40:39 GMT

@Kuzco83

I have reset your HomeKit tokens, please reboot your base station and try again

Re: VMB4000

Kuzco83 — Thu, 02 Dec 2021 00:18:11 GMT

That worked perfect. Thanks! 😊

Re: VMB4000

ShayneS — Thu, 02 Dec 2021 17:40:50 GMT

Awesome!

Re: VMB4000

greenyfox — Tue, 28 Dec 2021 00:46:40 GMT

I am having the same issues as well. Would you reset my HomeKit tokens? Thanks!

Arlo app verions: 3.5.10

Firmware: 1.17.0.0_3953_6ba79e5

Hardware: VMB4000r3

S/N: 4R03777RA0832

Re: VMB4000

ShayneS — Tue, 28 Dec 2021 19:42:08 GMT

Hi @greenyfox

I have reset your HomeKit tokens, please reboot your base station and try again