topic Re: Homekit Not Connecting in Partner Integrations

Homekit Not Connecting

OriginalM1 — Wed, 13 Oct 2021 17:35:59 GMT

My base is not discoverable when trying to connect to HomeKit.

I was once connected but after some issues, I tried to reconnect and cannot.

I’ve read others having this same issue and they have had a reset token sent to the base and it solves the issue.

Re: Homekit Not Connecting

JessicaP — Thu, 14 Oct 2021 14:41:09 GMT

Hi OriginalM1,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

Re: Homekit Not Connecting

OriginalM1 — Sat, 16 Oct 2021 16:20:25 GMT

Thank you. That worked