topic Re: Working solution to Arlo Ultra Hub HomeKit set uo in Partner Integrations

Working solution to Arlo Ultra Hub HomeKit set up. No code was supplied.

Davv — Thu, 07 Oct 2021 15:30:35 GMT

Anyone managed to find a guaranteed way to make the Ultra camera system work with Home kit. The instructions are useless as no Code was supplied with the Kit nor will the instructions on the website work, the phone sits looking and never finds anything… tried setting it up using both Arlo app and HomeKit app with the same results…

Re: Working solution to Arlo Ultra Hub HomeKit set uo

JessicaP — Thu, 30 Sep 2021 15:23:38 GMT

Hi Davv,

What error are you seeing when trying to set up your Arlo system to Apple HomeKit? You can refer here to learn how to set up Apple HomeKit without a code: How do I connect my Arlo camera to Apple HomeKit?

Re: Working solution to Arlo Ultra Hub HomeKit set uo

Davv — Thu, 07 Oct 2021 11:28:11 GMT

There is no error, there is no connection, Arlo just sits there looking and never finds HomeKit no matter how you access it and there is no HomeKit code anywhere to manually assign it. I have tried you steps dozens of times without the code and it will never find the device.

Re: Working solution to Arlo Ultra Hub HomeKit set uo

JessicaP — Thu, 07 Oct 2021 15:30:11 GMT

I've sent a token reset request to your base station to see if that resolves your issue. Please reboot your base station (remove and reapply power) allow the base station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

Re: Working solution to Arlo Ultra Hub HomeKit set uo

Davv — Fri, 08 Oct 2021 10:08:10 GMT

Thanks for that. I can now find the base station however it won’t allow it to work with Home without the 8 digit code which was never provided with the kit nor is there anything in the base station for it to work…

Re: Working solution to Arlo Ultra Hub HomeKit set uo

JessicaP — Fri, 08 Oct 2021 15:23:21 GMT

Hey Davv,

The link above explains how to set it up without a setup code.

Re: Working solution to Arlo Ultra Hub HomeKit set uo

Davv — Fri, 08 Oct 2021 20:47:46 GMT

It still asks for the code, please email me the code or alternatively replace the base with one that comes with a code, or at least a QR Code on the box for this set up process.

Re: Working solution to Arlo Ultra Hub HomeKit set uo

JessicaP — Fri, 08 Oct 2021 21:55:35 GMT

For further assistance regarding this, I would suggest for you to navigate to Settings > Support in the Arlo iOS or Android app for service options available to you.

Re: Working solution to Arlo Ultra Hub HomeKit set uo

Davv — Fri, 08 Oct 2021 23:29:01 GMT

Why am I wasting time in here… can you have them contact me as it is once again proving all Arlo is capable of doing is palming off problems to someone else in there business instead of getting a solution.