topic Re: Videos recorded by IFTTT cannot playback on Arlo app in Partner Integrations

Videos recorded by IFTTT cannot playback on Arlo app

siddrajput — Thu, 09 Sep 2021 23:55:38 GMT

I have connected IFTTT to my Arlo Pro 2. I have an applet created on IFTT with my Ring doorbell (at my Front Door) such that "If New Motion detected at Front Door, then Arlo Starts Recording". While the videos are recording, the Arlo app will not play back any video recorded through IFTTT, however, videos recorded through regular motion (when Arlo is armed) do playback normally.

Videos recorded through IFTTT used to playback, but recently, something changed and they no longer playback. Perhaps something changed in the Arlo app.

Re: Videos recorded by IFTTT cannot playback on Arlo app

JessicaP — Fri, 10 Sep 2021 17:37:10 GMT

Hi siddrajput,

Let me reach out to you via private message to gather more information from you.

Re: Videos recorded by IFTTT cannot playback on Arlo app

JessicaP — Mon, 13 Sep 2021 21:07:01 GMT

The development team is investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Videos recorded by IFTTT cannot playback on Arlo app

JessicaP — Thu, 30 Sep 2021 17:36:59 GMT

We appreciate your patience in regards to this. This issue should now be resolved on the latest version of the Arlo iOS app, which is version 3.5.6. You can read more about the latest version here: iOS Mobile App - 3.5.6 - 30th September 2021

Re: Videos recorded by IFTTT cannot playback on Arlo app

siddrajput — Fri, 01 Oct 2021 00:04:19 GMT

Thanks. I tested iOS app v.3.5.6 and it works now!