Homekit integration if Arlo not working after IOS 15 update

Rxfiller — Tue, 28 Sep 2021 16:48:42 GMT

After the recent update to IOS 15 my Homekit integration with Arlo has stopped functioning. When trying to reconnect it shows the following on the IOS Arlo App. "Discovering your device Please wait". It stays on this screen and doesn't go any further. I have reboot the Arlo base station and all camera and base station have the most updated firmware and my Arlo app on IOS is the latest. I see several mentions of resending a token and this fixed the situation, but I'm not sure how to do this. Can anyone help?

Re: Homekit integration if Arlo not working after IOS 15 update

JessicaP — Tue, 28 Sep 2021 16:49:24 GMT

Hi Rxfiller,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

topic Homekit integration if Arlo not working after IOS 15 update in Partner Integrations

Homekit integration if Arlo not working after IOS 15 update

Re: Homekit integration if Arlo not working after IOS 15 update