topic HomeKit stalled again in Partner Integrations

HomeKit stalled again

MysticalMule — Wed, 22 Sep 2021 02:20:50 GMT

My HomeKit integration has stalled again. Can I get another token reset? Why does this happen? Anything I’m doing on my side?

Re: HomeKit stalled again

JessicaP — Wed, 22 Sep 2021 14:36:01 GMT

Hi MysticalMule,

What error or problem are you experiencing with Apple HomeKit and your Arlo system?

Re: HomeKit stalled again

MysticalMule — Wed, 22 Sep 2021 15:26:33 GMT

It says it’s “Discovering your device. Please wait.” But never discovers anything. Last time this happened I needed a token reset to fix it. I hope this isn’t going to become a regular thing.

Re: HomeKit stalled again

JessicaP — Wed, 22 Sep 2021 18:18:50 GMT

You shouldn't need another token reset after this one. But I've sent a token reset request to your base station which should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?