topic Re: HomeKit stopped working in Partner Integrations

HomeKit stopped working

Eucor — Mon, 20 Sep 2021 21:13:53 GMT

My HomeKit also stopped working. Can I get a token reset please?

Re: Arlo HomeKit token reset

Retired_Member — Tue, 21 Sep 2021 01:08:31 GMT

Hi JessicaP,

I am also having this issue where I cannot add Arlo to Homekit.

Could you also please send me a new token?

Many thanks in advance.

Re: HomeKit stopped working

motomax — Tue, 21 Sep 2021 03:28:46 GMT

My HomeKit connection stopped working after updating to the new IOS. Rebooting the Arlo base station solved the problem instantly.

Re: HomeKit stopped working

JessicaP — Tue, 21 Sep 2021 15:28:44 GMT

Hi Eucor and Nubbsy,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?