topic Vmb4000 basestation and homekit stuck discovering in Partner Integrations

Vmb4000 basestation and homekit stuck discovering

Sixburg — Sun, 15 Aug 2021 16:28:56 GMT

How do I get a token reset? Not sure exactly what it is, but seems to be the solution to getting my HomeKit and arlo talking again. Thanks.

Re: Vmb4000 basestation and homekit stuck discovering

StephenB — Sun, 15 Aug 2021 20:30:50 GMT

@Sixburg wrote:
How do I get a token reset? Not sure exactly what it is, but seems to be the solution to getting my HomeKit and arlo talking again. Thanks.

You ask here (as you've done), or contact support (using the link at the top right of the page). Mods here will tag you when they've sent the reset.

Re: Vmb4000 basestation and homekit stuck discovering

JessicaP — Mon, 16 Aug 2021 14:51:21 GMT

Hi Sixburg,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online. Make sure you have the latest Arlo iOS app, which is version 3.5.1, and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?