topic Re: Arlo Pro 2 - Homekit not discovering in Partner Integrations

Arlo Pro 2 - Homekit not discovering

imcampos — Fri, 13 Aug 2021 06:18:09 GMT

My Arlo cameras stopped working on Apple Homekit today and I tried removing and re-adding them to Homekit but I get stuck on the screen “Please wait discovering your device” I’ve read a few other posts that a token reset/reboot should do the trick. Can someone help me? Thanks

Re: Homekit Discovering Devices hang

imcampos — Fri, 13 Aug 2021 07:07:59 GMT

James C, I’m having the same issue. My Homekit stopped showing the cameras so I removed my Arlo from Homekit and now I can’t connect back. Can you send me a token reset? Thanks

Re: Arlo Pro 2 - Homekit not discovering

JessicaP — Fri, 13 Aug 2021 14:29:09 GMT

Hi imcampos,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online. Make sure your Arlo iOS app is on the latest version, which is version 3.5.1 and then try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

Re: Arlo Pro 2 - Homekit not discovering

imcampos — Fri, 13 Aug 2021 15:50:54 GMT

Thank you so much. It worked perfectly