topic Re: Arlo will not connect to Homekit in Partner Integrations

Arlo will not connect to Homekit

mmoore0405 — Sun, 08 Aug 2021 18:00:03 GMT

My base is not discoverable when trying to connect to HomeKit.

I’ve read others having this same issue and they have had a reset token sent to the base and it solves the issue.

Thanks,

Re: Arlo will not connect to Homekit

dcfox1 — Sun, 08 Aug 2021 18:11:42 GMT

@mmoore0405 wrote:
My base is not discoverable when trying to connect to HomeKit.
I’ve read others having this same issue and they have had a reset token sent to the base and it solves the issue.
Thanks,

MM

There was a bug effecting HomeKit but was fixed with IOS 3.5.1 update two days ago. Have you updated to that. If that doesn't work you may still need a token from Arlo.

Re: Arlo will not connect to Homekit

mmoore0405 — Sun, 08 Aug 2021 18:27:33 GMT

Thanks for the reply, I do have the latest update.

Thanks,

Re: Arlo will not connect to Homekit

JessicaP — Mon, 09 Aug 2021 15:39:25 GMT

Hi mmmoore0405,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?