topic Re: Arlo wire free doorbell video won't stream on my Google Next Hub Max or my nest hub in Partner Integrations

Arlo wire free doorbell video won't stream on my Google Next Hub Max or my nest hub

Kronborg79 — Mon, 24 May 2021 16:17:15 GMT

The video won't stream on my Google Next Hub Max or my nest hub. I tried lowering the resolution to both 1080x1080 and 720x720 but it didn't work. I tried resynching and resetting all devices included the router multiple time - didn't help.

Streaming in the phone app works great, and the wi-fi symbol indicates a good connection.

At the beginning it worked fine, but suddenly it won’t work?! What can I do??

Help!

Re: Arlo wire free doorbell video won't stream on my Google Next Hub Max or my nest hub

ShayneS — Fri, 28 May 2021 19:00:49 GMT

Hi @Kronborg79

Thank you for reporting this. I have a few questions for you.

Do you mind providing a screenshot of any error message you see when trying to stream?
Can you provide your router, ISP information
Also when did this issue suddenly occur?

Thank you

Re: Arlo wire free doorbell video won't stream on my Google Next Hub Max or my nest hub

Wade_W — Sat, 29 May 2021 08:32:16 GMT

Hello same concern at home. Direct reading no longer works on all connected screens (Nest hub, Nest Hub Max, Lenovo). The error message is: streaming playback is unavailable). However, it works if I ask my Nest hub, for example, to stream Arlo to Nest hub max or another device.

Re: Arlo wire free doorbell video won't stream on my Google Next Hub Max or my nest hub

ShayneS — Tue, 01 Jun 2021 16:35:37 GMT

Hi @Wade_W

Can you provide the information from the previous post above?

Thank you

Re: Arlo wire free doorbell video won't stream on my Google Next Hub Max or my nest hub

Wade_W — Tue, 01 Jun 2021 16:50:44 GMT

the problem appeared this weekend. My router is Archer C6, my Nesthubs are in 5ghz.

Re: Arlo wire free doorbell video won't stream on my Google Next Hub Max or my nest hub

Wade_W — Tue, 08 Jun 2021 15:11:32 GMT

Any news ?

Re: Arlo wire free doorbell video won't stream on my Google Next Hub Max or my nest hub

ShayneS — Tue, 08 Jun 2021 18:54:52 GMT

@Wade_W

Who is your internet service provider and can you provide a screenshot of the error message/screen.

Thank you

Re: Arlo wire free doorbell video won't stream on my Google Next Hub Max or my nest hub

Wade_W — Tue, 08 Jun 2021 19:18:53 GMT

I am in France, my Internet service provider is SFR ... the bug is attached ... as in my first post

Re: Arlo wire free doorbell video won't stream on my Google Next Hub Max or my nest hub

ShayneS — Tue, 08 Jun 2021 19:22:47 GMT

@Wade_W

Thank you, I will provide another update as soon as possible.

Re: Arlo wire free doorbell video won't stream on my Google Next Hub Max or my nest hub

ShayneS — Wed, 09 Jun 2021 21:37:28 GMT

HI @Wade_W

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Thank you for your feedback!

Re: Arlo wire free doorbell video won't stream on my Google Next Hub Max or my nest hub

Wade_W — Thu, 10 Jun 2021 08:45:36 GMT

Thanks

Camera streams not showing on Google nest hub

toto76 — Wed, 23 Jun 2021 19:59:11 GMT

Hi,

Since a while (don't know exactly how long) the streams of both my cameras are not available on the Google nest display but they are working flawlessly on the Google home app.

I tried already to reconnect arlo to Google but with no luck.

Can you help me out?

Thanks in advance,
Toto

Re: Arlo wire free doorbell video won't stream on my Google Next Hub Max or my nest hub

ShayneS — Wed, 14 Jul 2021 15:57:29 GMT

Are you still experiencing this issue with not being able to stream to the Google Hub? if so, can you try rebooting your video doorbell and test the stream again.

Thank you

Re: Arlo wire free doorbell video won't stream on my Google Next Hub Max or my nest hub

Charnz — Fri, 16 Jul 2021 13:03:32 GMT

I am still having the same issue. Any updates?

Re: Arlo wire free doorbell video won't stream on my Google Next Hub Max or my nest hub

ShayneS — Mon, 26 Jul 2021 18:32:27 GMT

Hi @Charnz

The development team is still investigating the issue. I will provide an update when the fix is deployed.

Thank you

Re: Arlo wire free doorbell video won't stream on my Google Next Hub Max or my nest hub

Daniel_87 — Tue, 27 Jul 2021 14:24:03 GMT

I am experiencing a very similar issue. I’ve tried everything to get the wireless doorbell to stream to my Google Hub, but to no avail.

Re: Arlo wire free doorbell video won't stream on my Google Next Hub Max or my nest hub

ShayneS — Tue, 31 Aug 2021 23:40:02 GMT

This issue should now be resolved with the latest FW version. Can you please reboot your doorbell and make sure you have the latest firmware version installed on your wire free doorbells: AVD2001_OTA-1.2.1.0_480_2bc43d0_b595c6d.prod

Re: Arlo wire free doorbell video won't stream on my Google Next Hub Max or my nest hub

Wade_W — Wed, 01 Sep 2021 05:14:04 GMT

Hello, I just restarted my Doorbell and unfortunately no difference ... the stream does not start on my Nest hubs. I have the firmware 1.2.1.0_480

Re: Arlo wire free doorbell video won't stream on my Google Next Hub Max or my nest hub

ShayneS — Wed, 01 Sep 2021 16:13:58 GMT

@Wade_W

Are your nest devices up to date and have you tried rebooting them as well?

Thanks

Re: Arlo wire free doorbell video won't stream on my Google Next Hub Max or my nest hub

Wade_W — Wed, 01 Sep 2021 17:58:18 GMT

yes my Nest hubs are up to date and they have been restarted ... i will wait a few more days ... but i think i will reorient myself to the new Nest Doorbell.