topic Re: Arlo Pro 2 and Setting Up Apple HomeKit in Partner Integrations

Arlo Pro 2 and Setting Up Apple HomeKit

doghousestudio — Tue, 16 Jun 2020 16:49:56 GMT

Arlo just "upgraded" my 2 base stations with the sole purpose of being able to connect/compatible with Apple HomeKit. They sent me 2 VMB4000's Refurbished (no box, packaging or manual) When following directions to set up HomeKit under My Devices > Base Station... HomeKit does not appear. I have restarted reset and confirmed firmware on base sation as well as software on my AppleTV... nothing helps. I dont see any kind of Apple HokeKit code on the device itself and it didn't have any packaging so there is no way to scan a code that way. So frustrating and spent so much time on this... many many hours. It shouldnt be this difficult yet here I am. Please, any suggestions?

Thank you

Re: Arlo Pro 2 and Setting Up Apple HomeKit

ShayneS — Thu, 18 Jun 2020 18:03:26 GMT

Hi @doghousestudio

Are you still experiencing this issue with adding your base to Homekit?

Re: Arlo Pro 2 and Setting Up Apple HomeKit

doghousestudio — Thu, 18 Jun 2020 19:17:59 GMT

YES

I emailed tech support at Arlo and got no response.

Re: Arlo Pro 2 and Setting Up Apple HomeKit

ShayneS — Thu, 18 Jun 2020 21:53:08 GMT

Are you receiving an uncertified accessory error within the Homekit app?

Re: Arlo Pro 2 and Setting Up Apple HomeKit

doghousestudio — Fri, 19 Jun 2020 02:37:43 GMT

I cant even get that far. I open the Homekit app and try to "Add Accessory" and it says either scan the code from the accessory or package or hold phone near accessory. It says if I'm having trouble enter the 8 digit code from device packaging... Arlo sent me the refurb base stations without any packaging. Can it really be this difficult? Is there not a code you can send me?

Re: Arlo Pro 2 and Setting Up Apple HomeKit

ShayneS — Fri, 19 Jun 2020 18:53:56 GMT

DId you happen to perform the steps in this article? How do I connect my Arlo camera to Apple HomeKit?

To setup an Arlo camera without a setup code:

Launch the Arlo app on your Apple device.
Tap Settings > My Devices.
Select an Arlo base station.
Tap HomeKit.
Select the base station you want to add to HomeKit.
Select a Home or tap Add New Home.
If you don’t have a Home set up in the Arlo app, you are directed to create a Home.
Select a Room or tap Add a New Room.
If you don’t have a Room set up in the Arlo app, you are directed to create a Room.
Tap Continue to add devices to HomeKit to add cameras or additional base stations.
Continue through the setup flows to confirm the name and room placement for each device.
Note: The name that you give each device is used for Siri commands. Choose a unique name that is easy to remember and pronounce.
Confirm the name of the device.
Tap Skip, or rename any other devices as needed.
Tap Finish.
Your devices are ready to use with HomeKit.

Re: Arlo Pro 2 and Setting Up Apple HomeKit

JiggyNole — Sun, 21 Jun 2020 21:40:58 GMT

Hi,

Just wanted to say that I have the Arlo Pro2 system (4 cmeras) and I was able to add the base station using the Arlo app and using the Home app. I do not have a HomeKit # on my basestation, so I know you can add it without a HomeKit number.

Jim

Re: Arlo Pro 2 and Setting Up Apple HomeKit

doghousestudio — Thu, 25 Jun 2020 18:01:55 GMT

@JiggyNole How did you do it? There isn’t a HomeKit discovered on my Base Station. It wants me to scan serial number (didn’t work) or Applekit logo on box (no box).

Re: Arlo Pro 2 and Setting Up Apple HomeKit

doghousestudio — Thu, 25 Jun 2020 02:02:05 GMT

Doesn’t work because no HomeKit shows up in the base station on the Arlo app. No where does it say HomeKit. Please advise

Re: Arlo Pro 2 and Setting Up Apple HomeKit

JiggyNole — Mon, 29 Jun 2020 10:06:23 GMT

doghousestudio,

I'm assuming you're on the correct fw version and you are connected on the same network as the Arlo devices. When following the steps to setup without a code, you first use the Arlo app and go to Settings > My Devices. I have inserted a screen capture of what my display looks like after doing that. You should see a column of data on the left and a column of data on the right. In the column on the left, further down you should see HomeKit AND in the column on the right, down further, you will see another section with HomeKit. If you don't see both of these then I would say that you don't have the correct fw or the correct device. Check Shane's post about how to install without a HomeKit code. It does work!

What model is your Arlo base station?

What firmware version is it running?

Let's start there and see if we can figure this out.

Jim

Re: Arlo Pro 2 and Setting Up Apple HomeKit

JiggyNole — Mon, 29 Jun 2020 10:10:34 GMT

My basestation is a VMB4000r3

Firmware version is 1.16.2.3_3499_ccd29a0

Jim

Re: Arlo Pro 2 and Setting Up Apple HomeKit

doghousestudio — Sun, 05 Jul 2020 19:16:03 GMT

Thanks for your response. No, my base station page has everything your screenshot has EXCEPT the Homekit part. I attached a screen shot. Any ideas on what I can try now?

Base Station model VMB4000r3

Firmware 1.16.2.3_3499_ccd29a0

Thank you

Re: Arlo Pro 2 and Setting Up Apple HomeKit

JiggyNole — Tue, 07 Jul 2020 03:18:32 GMT

I've sent you a couple of Direct Messages but have not heard back from those, so guess we'll keep using this forum.

Let me know when you're available to work on this.

Jim

Re: Arlo Pro 2 and Setting Up Apple HomeKit

CoderNemesis — Thu, 03 Dec 2020 02:31:52 GMT

I have the same problem. Bought the 3 camera system and was setting up Home Assistant and stumbled across this. Did some digging and found that it detected the base station as a HomeKit device, but I don't have the menu option in the screenshot above for HomeKit. Looked through my quickstart guide, no code, which is why i looked in the app, and no button.

Running Firmware v1.16.3.4_3614_c289687 w/ hardware VMB4000r3. Was bought new from Amazon.

Re: Arlo Pro 2 and Setting Up Apple HomeKit

ShayneS — Thu, 03 Dec 2020 16:30:28 GMT

Hi @CoderNemesis

When setting up your devices in the google home app, did you happen to follow the instructions provided here: Arlo Tech Support

Re: Arlo Pro 2 and Setting Up Apple HomeKit

CoderNemesis — Thu, 03 Dec 2020 19:55:57 GMT

That article does not support the hardware model I mentioned (VMB4000) I have and this is regarding integration via HomeKit, not Google Assistant.

Thanks

Re: Arlo Pro 2 and Setting Up Apple HomeKit

CoderNemesis — Sun, 06 Dec 2020 20:51:54 GMT

Don't know if this helps, but I'm also trying to set up HomeKit through the Android version of Arlo.

Re: Arlo Pro 2 and Setting Up Apple HomeKit

ShayneS — Mon, 07 Dec 2020 17:01:06 GMT

Hi @CoderNemesis

Is the Homekit feature/button missing within Settings > My devices?

Re: Arlo Pro 2 and Setting Up Apple HomeKit

CoderNemesis — Tue, 08 Dec 2020 01:49:08 GMT

@ShayneS Yes it is missing.

Re: Arlo Pro 2 and Setting Up Apple HomeKit

ShayneS — Tue, 08 Dec 2020 16:13:35 GMT

Thanks for that info, Can you please provide a screenshot of this missing button by chance.