topic Re: Apple Home App says update available in Partner Integrations

Apple Home App says update available

krypttic — Tue, 06 Apr 2021 23:45:55 GMT

For the past week, my Apple Home app has said an Arlo update is available and tells me to use the Arlo app to update. However I see no options for updating within the app. What gives?

Re: Apple Home App says update available

ShayneS — Mon, 12 Apr 2021 21:58:50 GMT

Can you try and remove the app and re-install it.

Re: Apple Home App says update available

krypttic — Mon, 12 Apr 2021 22:01:22 GMT

Remove the Home app or the Arlo app?

Re: Apple Home App says update available

ShayneS — Mon, 12 Apr 2021 22:47:16 GMT

You can try to re-install both apps if you like. It sounds like the Home App is the one having an issue.

Thanks

Re: Apple Home App says update available

krypttic — Mon, 12 Apr 2021 22:48:09 GMT

I included a screenshot in my original post. The Home app is preinstalled on iOS and can't be removed.

Re: Apple Home App says update available

ShayneS — Tue, 13 Apr 2021 19:40:51 GMT

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support