topic Re: Can’t get Cameras working with ST in Partner Integrations

Can’t get Cameras working with SmartThings. Tried adding back on but won't add back on.

usmcss — Thu, 08 Apr 2021 15:22:27 GMT

Hey Guys,

I had 3 Arlo Pro 2 Cameras working Perfect with ST! A few months ago things started to go haywire with the Cameras and ST. I removed the Cameras from ST.

I tried to add them back and just couldn’t do it. I forgot about it till today and decided to remove all the Cameras from Arlo and I also unlinked them Arlo from ST.

I added the Cameras all back to Arlo, disarmed them and then went to ST Device Add. I clicked Arlo, gave ST the credentials for Arlo and it said it was added successfully. But I still don’t see any camera, don’t ever see any cameras to choose to add, nothing! I tried this multiple times deleting everything even the apps.

Is it just no longer possible to add the Arlo Cameras or is there a way to do this that I’m missing? I can’t believe the instructions are not listed how to do this? The instructions I’ve used don’t work.

Thank you very much for any help you can give.

Re: Can’t get Cameras working with ST

dcfox1 — Tue, 06 Apr 2021 20:40:33 GMT

There is a pinned post on ST at the top of this forum for Partner Integrations where you posted this with instructions.

Re: Can’t get Cameras working with ST

usmcss — Tue, 06 Apr 2021 23:42:59 GMT

Thank you for the reply but that info is outdated due to the new updates in ST. There isn’t a marketplace anymore, it’s called SmartThings.

I can’t believe I can’t get any help on this. I tried on ST forum too.

Re: Can’t get Cameras working with ST

JessicaP — Thu, 08 Apr 2021 15:21:59 GMT

Hi usmcss,

You should be able to add your Arlo Pro 2 cameras to Samsung SmartThings. You can refer here and/or contact the Samsung SmartThings support team again: New SmartThings Schema Integration for Arlo

Re: Can’t get Cameras working with ST

usmcss — Thu, 08 Apr 2021 18:34:33 GMT

Thank you Jessica, I have been there and followed all instructions and nothing.

How do you clear the cache? Do I just need to reset the Arlo Hub?

Re: Can’t get Cameras working with ST

JessicaP — Fri, 09 Apr 2021 14:54:54 GMT

I would suggest for you to contact the Samsung SmartThings support team to help you get your Arlo cameras working with SmartThings by emailing to them at support@smartthings.com.