topic Re: Can't select device, IFTTT action-change arm/unarm in Partner Integrations

Can't select device, IFTTT action-change arm/unarm

ivhansen — Tue, 27 Sep 2016 16:55:03 GMT

It's possible to create a record action in IFTTT:

But not a arm/unarm: The device does not show.

I'm running Arlo with a R7000 - not the dedicated Arlo gateway. Could that be the problem?

Re: Can't select device, IFTTT action-change arm/unarm

jguerdat — Tue, 28 Jun 2016 13:47:18 GMT

I don't use IFTTT so can't be sure but I suppose it's possible. What firmware are you using? The latest beta firmware is 1.0.6.54 but is still using very old Arlo firmware so that could be the root of the issue.

Re: Can't select device, IFTTT action-change arm/unarm

RobertRosal — Tue, 28 Jun 2016 20:31:17 GMT

I use it and I am not having any issues.

If I were to guess, I'd make sure you connected the Arlo channel with your main account and not a guest/friend/shared.

Re: Can't select device, IFTTT action-change arm/unarm

ivhansen — Tue, 28 Jun 2016 21:06:32 GMT

No, account is correct, firmware updated on R7000 and camera. But nice to hear it works for you - do you use a Arlo baseunit or a clean R7000 like me?

Re: Can't select device, IFTTT action-change arm/unarm

RobertRosal — Tue, 28 Jun 2016 21:42:53 GMT

ivhansen wrote:
No, account is correct, firmware updated on R7000 and camera. But nice to hear it works for you - do you use a Arlo baseunit or a clean R7000 like me?

Oh ok.

I am using the Arlo base unit.

Re: Can't select device, IFTTT action-change arm/unarm

ivhansen — Mon, 18 Jul 2016 12:40:06 GMT

Still no solution from Netgear support

Re: Can't select device, IFTTT action-change arm/unarm

JamesC — Wed, 20 Jul 2016 19:20:14 GMT

ivhansen,

Do you have a ticket open with support for this issue? Please private message me with the case number and I will take a look at your ticket and provide additional assistance.

JamesC

Re: Can't select device, IFTTT action-change arm/unarm

Citrixer — Mon, 19 Sep 2016 12:41:04 GMT

Did you get this resolved? I have the same issue!

Re: Can't select device, IFTTT action-change arm/unarm

JamesC — Fri, 23 Sep 2016 23:01:29 GMT

Citrixer,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC