topic Re: Cannot View Arlo Ultra Or Pro 3 Cameras On Amazon Echo in Partner Integrations

Cannot View Arlo Ultra Or Pro 3 Cameras On Amazon Echo

ProChris20 — Sat, 05 Sep 2020 17:56:44 GMT

Hello all,

I am really hoping someone can help me with my issue as so far I've not been able to fix the problem.

A couple of weeks ago Arlo had a systems outage in Europe and since then I can't view any of my Arlo Ultra or Arlo Pro 3 cameras via my Amazon Echo Show. When I ask "Alexa show me xx" it responds "XX isn't responding, please check it's network connection and power supply" but the cameras are connected and viewable in the Arlo app no problem so connection and power aren't the issue.

I have spoken to Amazon and followed steps they recommended which also didn't fix the issue either. I decided a full reset of everything was in order to at least try this as a late resort and once again Alexa gives the same response. I am running Arlo Ultra, Arlo Pro 3, Arlo Pro 2 and a single Arlo Essentials which the Pro 2 and Arlo Essentials will work on the Echo Show but when asking for any of the Ultra or Pro 3 I always get the not responding reply.

For the fully reset I created a brand new Amazon account t give it the best shot of working and reset my Arlo equipment so I am at a loss as to what else I can try. I have emailed Arlo but I am hoping someone here will have an idea?

Many thanks.

Re: Cannot View Arlo Ultra Or Pro 3 Cameras On Amazon Echo

Tee-low — Sun, 06 Sep 2020 09:17:38 GMT

I have the exact same problem.

Currently running 3x Arlo Pro Ultra. Didn’t have any problems with the connection until around 1 month ago, Alexa unable to connect to the cameras saying that there is a network problem. Disabled and enabled the skill on Alexa, restarted internet connection and router but still the same.

Can someone from Arlo please advise on a solution.

Re: Cannot View Arlo Ultra Or Pro 3 Cameras On Amazon Echo

ProChris20 — Sun, 06 Sep 2020 11:29:38 GMT

I am so glad I'm not the only one with this issue. We might actually get assistance now 😀

Re: Cannot View Arlo Ultra Or Pro 3 Cameras On Amazon Echo

ShayneS — Tue, 08 Sep 2020 21:05:46 GMT

The Arlo development team is currently investigating this issue with Ultra cams not streaming with Alexa Show. We will provide an update as soon as we have more information to share with the community.

Re: Cannot View Arlo Ultra Or Pro 3 Cameras On Amazon Echo

ProChris20 — Tue, 08 Sep 2020 22:28:37 GMT

Hi ShayneS,

Do you mean that Arlo is fully aware of this problem and are trying to fix it and that it's not just me and Tee-low with the problem?

I have this issue with both Ultra and Pro 3 though.

Many thanks 🙂

Re: Cannot View Arlo Ultra Or Pro 3 Cameras On Amazon Echo

AlexaisNuts — Fri, 11 Sep 2020 06:29:19 GMT

I have the same thing. I still get the motion notifications though. was fine until about 2 weeks ago.

Re: Cannot View Arlo Ultra Or Pro 3 Cameras On Amazon Echo

ShayneS — Wed, 16 Sep 2020 22:08:08 GMT

Hello,

Are you still experiencing this issue with streaming your cameras through your Alexa devices?

Re: Cannot View Arlo Ultra Or Pro 3 Cameras On Amazon Echo

ProChris20 — Wed, 16 Sep 2020 23:33:25 GMT

Hi,

I still can't view mine although I have made a weird discovery which is that I removed my Arlo Floodlight from being connected to a Smart Hub and connected it directly via WiFi and through WiFi I can view it but when connected to any Hub it won't work. I tried the VMB5000 VMB4540 and VMB4000 and it won't show at all on any Hub and still can't view any other cameras other than Pro, Pro 2 and Essentials (Essentials is connected to VMB4540).

Re: Cannot View Arlo Ultra Or Pro 3 Cameras On Amazon Echo

EchoT — Fri, 18 Sep 2020 12:43:54 GMT

Same issue here. Arlo Ultra camera’s ‘not responding’ with echo show but 1st gen Arlo and Arlo Pro work fine.

Re: Cannot View Arlo Ultra Or Pro 3 Cameras On Amazon Echo

Leeo — Sat, 19 Sep 2020 20:57:57 GMT

I just bought 4 arlo pro 3 and the echo thinking this was the way to go. Spent hours trying to make them work the last few days. Same issues not responding. Glad it isn’t me. Sure hope there is a fix to this.

Re: Cannot View Arlo Ultra Or Pro 3 Cameras On Amazon Echo

ProChris20 — Sat, 19 Sep 2020 21:19:43 GMT

When it is back working Leeo you will enjoy it and this is a very rare problem which in about 4 or so years now I've never had.

Re: Cannot View Arlo Ultra Or Pro 3 Cameras On Amazon Echo

Leeo — Sat, 19 Sep 2020 23:50:10 GMT

Thanks prochris20 that puts my mind alittle at ease. Thought I may have made a mistake buying these if they were not going to work as I was expecting them to. Hope they get a fix soon.

Re: Cannot View Arlo Ultra Or Pro 3 Cameras On Amazon Echo

Leeo — Sun, 20 Sep 2020 04:04:22 GMT

Hello ShayneS is this issue just with a few cameras or is this problem across all the pro 3 and ultras? I’m only curious because I just bought mine I’m sure I can exchange them to get New ones that will not have this problem hopefully.

Re: Cannot View Arlo Ultra Or Pro 3 Cameras On Amazon Echo

Mal2 — Mon, 21 Sep 2020 10:23:27 GMT

Having the same problems, the Arlo skill does not say it supports arlo pro 3 models, your website promotes amazon Alexa

firmware 1.16.3.2_654_6cd3d...

Arlo with Alexa Show

PeterS1963 — Thu, 24 Sep 2020 01:57:43 GMT

I have a VMB5000 with a Pro 3, Arlo and Arlo Video Doorbell. Alexa will load all devices but it will only work ( show video ) with older Arlo cameras. Interestingly when I went back to try out VMB4000 arlo app would not let me connect older cameras.

In any event I am curious if it has to do with video resolution

Any input would be appreciated.

Re: Cannot View Arlo Ultra Or Pro 3 Cameras On Amazon Echo

ProChris20 — Thu, 24 Sep 2020 18:10:13 GMT

Hi Mal2,

The Pro 3 and Pro 3 Floodlight both work via Alexa but there is currently this bug causing them not to work.

This issue has been dragging on for about a month now and Arlo are yet to fix it which I am running out of patients. I have proven that if a Pro 3 Floodlight is directly connected to WiFi and not a Hub you can use Alexa but if connected to a Hub it won't so that helps Arlo look in the right area but still we wait....

Re: Cannot View Arlo Ultra Or Pro 3 Cameras On Amazon Echo

Old-dirty — Tue, 29 Sep 2020 06:40:47 GMT

I’m having the same issue. It applies to the ultra and pro 2 cameras. My pro 1 camera works fine with Alexa.

Re: Cannot View Arlo Ultra Or Pro 3 Cameras On Amazon Echo

ProChris20 — Tue, 29 Sep 2020 20:06:00 GMT

I previously was able to view Pro 2 cameras but it seems there could be an issue now so instead of Arlo making things better they seem to be breaking it more. I was able to also view the new Arlo Essentials camera but can't view that either.

It seems Arlo isn't taking this seriously and aren't in a rush to fix it which I find a joke. Viewing these on an Alexa device is extremely basic. This has been more than a month now and still, we are waiting.

PULL YOUR FINGER OUT ARLO!!!!!!!!

Re: Cannot View Arlo Ultra Or Pro 3 Cameras On Amazon Echo

Maccer2001 — Wed, 30 Sep 2020 12:13:14 GMT

I purchased a Pro 3 camera a few days ago, I cannot view the camera on any Alexa device.

I have two VMB4000 base stations, one at front of the property which the Pro 3 is connected to and a Pro camera also connected which is located on the stairs. The Pro displays on any of my Alexa devices.

I also have a Pro 2 at the back of the property connected to the second VMB4000 and this also displays on all my Alexa devices.

When the Pro 3 camera arrived I did a complete factory reset on all the existing cameras and base stations and started from scratch and applied all available firmware updates and then disabled and re-enabled the Arlo UK Alexa skill, several times.

It is only the Pro 3 camera which isn't working with Alexa, I either get an error saying to check that the camera is powered up and to check the network or, " Your Alexa supported device does not currently support that...".

I have tried it with on three different Echo Shows, Fire HD 7, Fire HD 10 (7th gen) and Fire TV Cube. They all report the same errors.

I can view the Pro 3 on my iPhone, iPad, MacBook Pro via a web browser and the Fire HDs with the Arlo app.

I am now completely out of ideas of things to try.

Viewing the cameras on an Alexa device is an essential part of our home security procedure, we have two Echo Shows in the bedroom, and one in the lounge, if we hear a noise and want to investigate we simply ask Alexa to show the relevant camera, no need to reach for a phone in the dark, login and open an app and select a camera.

It would be good to get some acknowledgment from Netgear that this is a known problem, that it is being addressed, and a realistic timescale for when it may be corrected.

If it is not a known problem then what else can I do, which I haven't already tried, to correct the issue, or do I just assume that the camera is faulty and return it (perhaps to find that a replacement also doesn't work)?

Re: Cannot View Arlo Ultra Or Pro 3 Cameras On Amazon Echo

ShayneS — Fri, 02 Oct 2020 17:16:06 GMT

Hello,

Is this issue with streaming your devices through Alexa devices intermittent, or does this occur 100% of the time?