topic Apple HomeKit stuck at "Discovering your devices. Please Wait" in Partner Integrations

Homekit Discovering Devices hang

Dr_G — Sun, 13 Dec 2020 18:37:01 GMT

I have two base stations that neither are able to connect to HomeKit...they are both getting stuck in "Discovering Devices" can I get a token reset for both Hubs?

Re: Homekit Discovering Devices hang

JamesC — Mon, 14 Dec 2020 17:57:06 GMT

Dr_G,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Homekit Discovering Devices hang

foxilla — Tue, 15 Dec 2020 09:35:37 GMT

Same issue here, and at least the third recurrence of disappearance from Homekit. I could use a token as well. Is this something that will always need to be done from time to time?

Re: Homekit Discovering Devices hang

JamesC — Tue, 15 Dec 2020 17:07:27 GMT

foxilla,

JamesC

Apple HomeKit stuck at "Discovering your devices. Please Wait"

d531 — Sat, 26 Dec 2020 20:22:57 GMT

I had HomeKit set up but then removed it because I was reorganizing things. Now when I try to add my base station again the app just gets stuck on "Discovering your device. Please wait." I saw this posted elsewhere for a different hub and support sent a token reset request which seemed to resolve the issue for others. Is that what I need here?

Re: Homekit Discovering Devices hang

d531 — Sat, 26 Dec 2020 20:30:05 GMT

I also cannot connect my Arlo Base to HomeKit, can you please send a token reset request?

Thanks

Re: Homekit Discovering Devices hang

JamesC — Tue, 29 Dec 2020 19:43:52 GMT

d531,

JamesC

Re: Homekit Discovering Devices hang

trusty97 — Wed, 13 Jan 2021 16:22:34 GMT

I'm also having this issue. Is it possible for you to send a reset to mine too?

Re: Homekit Discovering Devices hang

ShayneS — Thu, 14 Jan 2021 19:16:45 GMT

Hi @trusty97

I have reset your token, please reboot your base station and try again.

Re: Homekit Discovering Devices hang

RicoPer — Sat, 16 Jan 2021 18:39:33 GMT

I have the same problem. Can I please get a token reset?

Re: Homekit Discovering Devices hang

ShayneS — Mon, 18 Jan 2021 21:10:14 GMT

Hi @RicoPer

I have reset your token, please reboot your base station and try again.

Re: Homekit Discovering Devices hang

RicoPer — Tue, 19 Jan 2021 01:11:18 GMT

@ShayneS Thank you, problem solved.

Re: Homekit Discovering Devices hang

Staaver — Wed, 20 Jan 2021 01:48:37 GMT

Same issue here.

Re: Homekit Discovering Devices hang

ShayneS — Wed, 20 Jan 2021 18:11:48 GMT

@Staaver

I have reset your token, please reboot your base station and try again.

Re: Homekit Discovering Devices hang

Vidwes — Mon, 24 May 2021 11:33:21 GMT

I have The same problem that the base station hangs on connecting to HomeKit.

Any fix?

Re: Homekit Discovering Devices hang

ShayneS — Tue, 25 May 2021 17:28:53 GMT

Hi @Vidwes

I have reset your token, please reboot your base station and try again.

Re: Homekit Discovering Devices hang

Vidwes — Thu, 27 May 2021 07:10:00 GMT

Hi!
Thanks, it got me a step further, bu it now stopped at the stage where the "green radar" appeared after I selected the home and room to bind the base station to. Now it's stuck again.

Re: Homekit Discovering Devices hang

ShayneS — Thu, 27 May 2021 16:55:33 GMT

HI @Vidwes

I have reset the token again. Can you please try once more.

Thank you

Re: Homekit Discovering Devices hang

Vidwes — Sat, 29 May 2021 04:34:39 GMT

Hi,
Getting a step further, but it still hangs on the "Requesting .." step as you can see from the screen dump.

As this process runs, I can see the hub identified in the Home app as equipment ready to be added, but of course I don't have any code or barcode to scan ..

Thanks for your help

Re: Homekit Discovering Devices hang

Vidwes — Sun, 30 May 2021 11:44:04 GMT

At last!
Everything nearly there.
The outdoor cameras shows in HomeKit, but the indoor essesntial camera is not showing.

Hope you can fix this in a new firmware or similar.