topic Re: VMB4000r3 homekit fails with uncertified accessory error in Partner Integrations

HomeKit Integration won’t work

spatel9114 — Sat, 12 Dec 2020 14:46:45 GMT

I’ve set up my VMB4000 Base station with 1 Arlo Pro camera and 3 Arlo Essential cameras, and when I try and configure HomeKit on the base station, it gets stuck on the discovering step and won’t actually connect. Can I get some help?

VMB4000r3 homekit fails with uncertified accessory error

glenp42 — Tue, 12 Nov 2019 02:44:22 GMT

Homekit setup with my VMB4000r3 fails with "uncertified accessory"

I've tried multiple times to log a support call. I either get the error "something went wrong" when attempting to send an email online, or logging a call online, or I get 'live chat unavailable'. This is frustrating at best on multiple levels so this is my last option.

I have tried:

-- multiple times
-- rebooting the base station
-- removed and rediscovered base station & cameras

Each time the homekit setup fails with the same error.

Any ideas? It seems there are others with the same issue.

This is frustrating at best!

Glen.

Re: VMB4000r3 homekit fails with uncertified accessory error

JamesC — Tue, 12 Nov 2019 18:30:48 GMT

glenp42,

I will reach out to you in a private message to gather more information.

JamesC

Re: VMB4000r3 homekit fails with uncertified accessory error

glenp42 — Tue, 12 Nov 2019 19:44:33 GMT

James
Thanks James. That appears to have solved the issue!

Thank you again

Glen

Re: VMB4000r3 homekit fails with uncertified accessory error

blue_dragon99uk — Fri, 15 Nov 2019 23:04:35 GMT

Same uncertified accessory HomeKit issue

Re: VMB4000r3 homekit fails with uncertified accessory error

Kabbachi — Sun, 17 Nov 2019 18:39:37 GMT

I’m having the same issue I have contact support team and apparently they are not aware Of the solution.

Please help

Re: VMB4000r3 homekit fails with uncertified accessory error

blue_dragon99uk — Sun, 17 Nov 2019 19:37:42 GMT

James managed to fix mine, hopefully he’ll be able to do the same with yours

Re: VMB4000r3 homekit fails with uncertified accessory error

mward1308 — Mon, 18 Nov 2019 02:35:01 GMT

Can either you or James post the solution that worked for you so we can all give that a try? Thanks.

Re: VMB4000r3 homekit fails with uncertified accessory error

glenp42 — Mon, 18 Nov 2019 10:55:18 GMT

Sure thing. You'll need Arlo support to pick this up and send your base station an updated token then reboot the base station you will be good to go and set up homekit successfully.

Glen.

Re: VMB4000r3 homekit fails with uncertified accessory error

JamesC — Mon, 18 Nov 2019 17:02:24 GMT

mward1308, Kabbachi

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: VMB4000r3 homekit fails with uncertified accessory error

mward1308 — Mon, 18 Nov 2019 17:51:02 GMT

That worked! Thanks, JamesC and Glen!

Re: VMB4000r3 homekit fails with uncertified accessory error

Byron87 — Wed, 20 Nov 2019 00:28:00 GMT

I need this same fix please @JamesC

Re: VMB4000r3 homekit fails with uncertified accessory error

JamesC — Wed, 20 Nov 2019 17:07:37 GMT

Byron87,

I've sent the token reset. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again.

JamesC

Re: VMB4000r3 homekit fails with uncertified accessory error

Melinda54 — Thu, 21 Nov 2019 00:34:51 GMT

I too am having same problem, James can I get the token. Thanks

Re: VMB4000r3 homekit fails with uncertified accessory error

JamesC — Thu, 21 Nov 2019 17:10:23 GMT

Melinda54,

It appears you have a VMB3000 base station. VMB3000 does not support HomeKit integration. For more information on supported Arlo devices, take a look here: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: VMB4000r3 homekit fails with uncertified accessory error

Shmorgs — Thu, 21 Nov 2019 23:02:18 GMT

@JamesC - I’ve been having the same issue for weeks, can you also send me the token. Thanks 🙏

Jason M

Re: VMB4000r3 homekit fails with uncertified accessory error

JamesC — Thu, 21 Nov 2019 23:21:15 GMT

Shmorgs,

I've sent the token reset. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again.

JamesC

Re: VMB4000r3 homekit fails with uncertified accessory error

Shmorgs — Fri, 22 Nov 2019 08:08:29 GMT

Excellent thanks - worked straight away. Will be cool when push to talk works through HomeKit for pro2.

Re: VMB4000r3 homekit fails with uncertified accessory error

ClaytonD — Fri, 22 Nov 2019 09:58:16 GMT

Same problem James. Are you able to help?

Re: VMB4000r3 homekit fails with uncertified accessory error

JamesC — Fri, 22 Nov 2019 17:14:45 GMT

ClaytonD,

I've sent the token reset. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again.

JamesC