topic Re: Arlo security light no push notifications in Arlo Security Light

Arlo security light no push notifications

spirosspike — Fri, 22 Jun 2018 05:02:14 GMT

Just installed the security light but its not sending push notifications for alerts even though i have activated push notification.

Anyone else had the same problem.

Push notifications from the cameras are working fine

regards

Spike

Re: Arlo security light no push notifications

jguerdat — Fri, 22 Jun 2018 12:04:29 GMT

Try restarting the bridge.

Re: Arlo security light no push notifications

JamesC — Fri, 22 Jun 2018 17:28:52 GMT

spirosspike,

I've not been able to replicate any issues with receiving push notifications with the security lights. Are you still seeing the same behavior?

JamesC

Re: Arlo security light no push notifications

spirosspike — Sat, 23 Jun 2018 01:22:26 GMT

I restarted the arlo bridge and it also did an update but still having issues not receiving any notifications

Re: Arlo security light no push notifications

michaelkenward — Sun, 24 Jun 2018 09:04:02 GMT

Check that email notifications from alerts@arlo.com are not ending up in a spam trap.

And confirm that the email settings are correct.

Re: Arlo security light no push notifications

spirosspike — Sun, 24 Jun 2018 09:19:18 GMT

No emails and no push notifications 😥

Re: Arlo security light no push notifications

JamesC — Mon, 25 Jun 2018 15:08:33 GMT

spirosspike,

Are you using a custom mode or the default "Armed" mode? Check your rules to make sure everything is set up as desired.

JamesC

Re: Arlo security light no push notifications

spirosspike — Tue, 26 Jun 2018 02:03:32 GMT

Using Armed mode. I will remove light and re setup again to see if helps

Re: Arlo security light no push notifications

spirosspike — Fri, 29 Jun 2018 10:12:00 GMT

All good now. After reinstalling the light.

Re: Arlo security light no push notifications

renatoharo — Sun, 08 Jul 2018 17:51:23 GMT

I have the same issue... Followed all recommendations below.

None of the porposed solutions: Restarting the bridge, reinstalling the application and re-installing the light worked for me.

Re: Arlo security light no push notifications

jguerdat — Sun, 08 Jul 2018 23:32:32 GMT

Your next step would be to remove the bridge and lights and start fresh with them.

Re: Arlo security light no push notifications

JamesC — Tue, 10 Jul 2018 18:53:13 GMT

renatoharo,

spirosspike above indicated removing the light and setting up again resolved this issue. Are you able to to try this to see if you continue experiencing a problem? Alternatively, you could try setting up a custom mode and when building the rules be sure to enable push and email notifications. Afterwards, test to see if you experience the same results.

JamesC

Re: Arlo security light no push notifications

renatoharo — Tue, 10 Jul 2018 19:03:55 GMT

Hey James,

I have removed the light and the Arlo Light Bridge several times and added them again, without luck.

I have also removed the app from my iOS device, restarted the device and reinstalled the app. No luck.

I have created a custom mode, and the behavior is the same. Motion IS detected by the light; the light turns on when the motion is detected and email notification is generated. Just the Push notification does not work.

I do get push notifications from other Arlo devices (cameras) on the same iOS device.

Re: Arlo security light no push notifications

Jeremy170 — Tue, 10 Jul 2018 21:18:18 GMT

I am running into the same issue. I have several lights, all added. I get push notifications from my cameras, but not my lights. During setup I had to remove and re-add some of the cameras, but still no push notifications. When checking the app on my phone, I do see the in-app notification of the figure of the man turning yellow/orange when I wave at my lights, but notifications after I have closed the app.

Re: Arlo security light no push notifications

JamesC — Tue, 10 Jul 2018 22:34:08 GMT

I've escalated this topic to the engineering team for review. I will provide more information as soon as I know more.

JamesC

Re: Arlo security light no push notifications

Jeremy170 — Tue, 10 Jul 2018 22:35:59 GMT

Thanks. I also verified I am receiving emails when the cameras detect motion, just no push notifications to my phone (but only for the lights - the cameras still push).

Re: Arlo security light no push notifications

renatoharo — Mon, 23 Jul 2018 15:07:22 GMT

Hi James,

Any updates regarding this topic? - It ,ay not sound serious but it can and does defeat one of the main purposes of the lights. - Thanks R

Re: Arlo security light no push notifications

SusanSmith — Thu, 26 Jul 2018 16:42:25 GMT

Ditto here - light detects motion, comes on and email received but no push notification to iOS app.

Re: Arlo security light no push notifications

JamesC — Mon, 30 Jul 2018 14:52:16 GMT

This issue is still under investigation by the engineering team. I will provide an update when I have more information.

JamesC

Re: Arlo security light no push notifications

JamesC — Fri, 24 Aug 2018 00:08:04 GMT

This issue should now be resolved with the latest app release. Please make sure you have the latest version of the Arlo Mobile app downloaded and installed from the app store.

JamesC