topic Re: Arlo security light in Arlo Security Light

Arlo security light how to turn on Armed mode?

Jhalbout — Fri, 06 Jul 2018 16:53:53 GMT

Just installed my bridge and light that seem to be working fine in Manual mode. Motion detection ok. However I cannot find how to enter Mode in the app to turn on Armed mode. Using the app on Android. Help appreciated.

Re: Arlo security light

jguerdat — Fri, 06 Jul 2018 12:15:01 GMT

Mode tab, click on your bridge, select the Armed mode.

Re: Arlo security light

Jhalbout — Fri, 06 Jul 2018 12:39:50 GMT

I appreciate your response but my app does not display any Mode tab that I can find.

Re: Arlo security light

TomMac — Fri, 06 Jul 2018 13:22:30 GMT

Try if possible a web access ; https://arlo.netgear.com/

Re: Arlo security light

Jhalbout — Fri, 06 Jul 2018 13:47:22 GMT

Thanks. I went to the browser/web access. I do find a Mode tab that lists my bridge but it does not connect. I get the Please Wait little birdie

Re: Arlo security light

Jhalbout — Fri, 06 Jul 2018 13:54:11 GMT

PS I just rebooted the bridge from the web app so it must be connected OK

Re: Arlo security light

JamesC — Fri, 06 Jul 2018 16:58:53 GMT

Jhalbout,

If you're using the primary login for your Arlo account (not shared access using the Grant Access feature) you should see a mode tab as soon as you login in on the top part of the screen on the far left, once selected you will then be able to tap the bridge for your lights and adjust the mode.

JamesC

Re: Arlo security light

Jhalbout — Fri, 06 Jul 2018 18:20:13 GMT

Thanks for your reply. I did what you suggest but even though the app connects fine with the bridge and shows it connected in the Mode tab I just get a Please Wait message and nothing comes up. I notice that the firmware is up to date on the bridge but one level down on the light. Could that be at the root of the issue?

Re: Arlo security light

jguerdat — Fri, 06 Jul 2018 18:46:53 GMT

Mismatched firmware can do weird things. Try reinserting the battery to restart the light and check again to see if there's a notification for an update.

Re: Arlo security light

Jhalbout — Fri, 06 Jul 2018 23:30:45 GMT

Thanks, this seems to have done the trick. I removed the light altogether from the app and took out the battery from it. I then went through the whole procédure to add it and sync it. The firmware did not update on it by I now have a Mode tab in my app and can verify that the bridge is armed and adjust motion and on duration settings.
Thanks for your help