topic Re: App Broken Can’t add security lights in Arlo Security Light

App Broken Can’t add security lights

tjptony — Sat, 27 Jul 2024 13:48:10 GMT

I went to replace a security light, the original version that uses the hub. The app is broken. No idea which release did this. I have 4 iPads and two phones, only my old iPad mini with a 2021 version app and one of my iPad Prod with a 2023 app will let me add a light. The new release when you tap security light it does not go to the next screen. I have restarted the devices that do not work and reinstalled. The app is broken. On one of the iPad that worked, I removed the app as instructed by Arlo support and reinstalled the new release and broke that iPad. Arlo asked for a screen capture of the screen! How ridiculous, there are no errors. If the engineering team has the latest app just open it and try it. I have also verified this with family members with Arlo. Same issue. You do not even need hardware to replicate this. Just get the app and try it.

Re: App Broken Can’t add security lights

WhiteTailDeer — Tue, 30 Jul 2024 14:26:02 GMT

Same issue here. Can’t add my light.

Re: App Broken Can’t add security lights

ShayneS — Tue, 30 Jul 2024 17:40:03 GMT

Which version of the Arlo app are you trying to install the security light with?

Is this occurring with iOS and Android?

Re: App Broken Can’t add security lights

Jfire72 — Tue, 30 Jul 2024 21:00:53 GMT

I am having the same issue with the App. Can't add new device.

When you select add new device and click lights, the security light option is dead and wont progress to the next screen to allow adding a security light.

iOS 4.17

Re: App Broken Can’t add security lights

ShayneS — Tue, 30 Jul 2024 22:18:52 GMT

Thanks for the feedback. I have notified the team and I will report back as soon as possible.

Re: App Broken Can’t add security lights

tjptony — Wed, 31 Jul 2024 00:33:18 GMT

4.17 (7924) July 22 release. Older releases still would.

Re: App Broken Can’t add security lights

tjptony — Wed, 31 Jul 2024 00:34:54 GMT

4.17 (7924) July 22 release. The newest one. It was broken in 4.16 also.

Re: App Broken Can’t add security lights

tjptony — Wed, 31 Jul 2024 00:37:21 GMT

IOS only. Does not work on 5 of the 7 Apple devices that I have. Samsung flip phone is fine. Entirely different build and version.

Re: App Broken Can’t add security lights

tjptony — Wed, 31 Jul 2024 00:50:19 GMT

I’ve been asked to do all kinds of things on the support ticket I have had open for days. Screen capture, which is useless. You select the device type to add, “Lights”, then select the model, “Security Light” and when you tap the screen, nothing happens.
I’ve been told to check the battery, move closer to the hub, remove the app, etc. This is not helping, the app is broken. The support team needs to read what I’m providing. I’m a 40 year IT pro, I know what I’m doing.
I have family members and friends running Arlo devices on with Apple devices, running IOS 17.6 (it was 17.51 when I opened the ticket last week. The old App from 2021 on my old iPad mini works. It was working on one of my iPad Pros until I remove and updated it. Them it broke like the others.
I’ve done all the troubleshooting for you with 7 Apple devices. Let’s just fix this please.

Re: App Broken Can’t add security lights

tjptony — Wed, 31 Jul 2024 00:50:47 GMT

I’ve been asked to do all kinds of things on the support ticket I have had open for days. Screen capture, which is useless. You select the device type to add, “Lights”, then select the model, “Security Light” and when you tap the screen, nothing happens.
I’ve been told to check the battery, move closer to the hub, remove the app, etc. This is not helping, the app is broken. The support team needs to read what I’m providing. I’m a 40 year IT pro, I know what I’m doing.
I have family members and friends running Arlo devices on with Apple devices, running IOS 17.6 (it was 17.51 when I opened the ticket last week. The old App from 2021 on my old iPad mini works. It was working on one of my iPad Pros until I remove and updated it. Then it broke like the others.
I’ve done all the troubleshooting for you with 7 Apple devices. Let’s just fix this please.

Re: App Broken Can’t add security lights

Dn_Mchls — Wed, 31 Jul 2024 20:11:59 GMT

Same issue here. When you select add new device and click lights, the security light option is dead and wont progress to the next screen to allow adding a security light.

Re: App Broken Can’t add security lights

tjptony — Wed, 31 Jul 2024 20:25:45 GMT

Eventually they will release a new app to fix this. Not everyone has an old device with an old app like me as a work around.

Re: App Broken Can’t add security lights

Bodsville — Fri, 02 Aug 2024 21:43:25 GMT

Same issue here, When asked to select the Arlo model of security light, three options are given.

1 Pro 3 Wire-Free Floodlight

2 Security lighting

3Bridge.

Like the guy above I am trying to select option 2 because I have an older model AL1101 light which is what is pictured in option 2.

Attempts to select option 2 go no where. Nothing opens, nothing happens.

If you pick option 1 or 3 the app takes you to those installation instructions. But selecting option 2 gets nothing.

If you double select option two it takes you back to Select your arlo device which is the page before.

The app really is broken. Maybe one of those arlo wizards who has an iphone can try this and see for them selves. You dont need a model AL1101 to try the app.

Re: App Broken Can’t add security lights

tjptony — Sat, 03 Aug 2024 00:32:15 GMT

The support team is not reading any of my notes that I have replied back (five times).
It’s not the hub, battery, light or the phone. They just told me my light is defective. Well you cannot even get to the next screen in the app to attempt an install. 4.17 and 4.16 app is broken.
I did install my new light, with an old iPad mini with a 2021 app version.
This does not work on 3 iPhones and three other iPads that I have. It’s not the lights or the Apple devices. So I’ve done all the troubleshooting for them, fix the app please.
If I could install the app from a month ago it might work.

Re: App Broken Can’t add security lights

tjptony — Sat, 03 Aug 2024 00:36:55 GMT

Let us know if they plan to fix the app, and when. Telling us the lights are defective, Change the battery/ hub or move closer is not helping anyone when you can’t use the app. You cannot get past step 1 of tapping the “Security Light” as it does not move to the next screen to even start the setup.

Re: App Broken Can’t add security lights

tkorenjr — Sat, 03 Aug 2024 02:47:51 GMT

same problem, very unfortunate as I reset my bridge to try and fix schedule problems and now I lost all my lights.

Re: App Broken Can’t add security lights

tjptony — Sat, 03 Aug 2024 12:00:32 GMT

No work around unfortunately unless you know someone with an Android/Samsung phone. That app still works. Or you have another Apple device with an old app.

Re: App Broken Can’t add security lights

Jules20 — Mon, 05 Aug 2024 08:47:38 GMT

Me, too! Arlo products are inefficient. I will buy a Ring

Re: App Broken Can’t add security lights

tkorenjr — Wed, 07 Aug 2024 05:33:50 GMT

Figured out the work around. There is a new version of app that is not in App Store. I stated clicking on other devices besides the light in the add device menu. One of them triggered a pop-up that said the app needed an update. Now the app has a completely different interface and the light was added easily.

Re: App Broken Can’t add security lights

Jfire72 — Wed, 07 Aug 2024 06:17:53 GMT

Thanks for the heads up. I will give it a shot this weekend.