topic Re: ABB1000 - Arlo Light Bridge not connecting during set up! in Arlo Security Light

ABB1000 - Arlo Light Bridge not connecting during set up!

JayVon — Tue, 28 May 2024 02:07:10 GMT

Hello All,

I've recently purchased a brand new Arlo light Bridge with 3 smart lights through marketplace but to my avail and countless hours I have not been able to connect.

I researched multiple posts here and followed all the steps from factory resetting, VPN, and changing wifi bands.

Nothing works and am at a loss.

I can provide SN and all information if needed.

Re: ABB1000 - Arlo Light Bridge not connecting during set up!

ShayneS — Sat, 01 Jun 2024 02:06:53 GMT

Hi @JayVon

What is the error messaging received when trying to install the devices?

Did the previous owner remove the devices from their Account first?

Re: ABB1000 - Arlo Light Bridge not connecting during set up!

JayVon — Sat, 01 Jun 2024 14:45:32 GMT

Hello @ShayneS ,

Arlo lights and bridge were sealed and we're not tied to an account prior to purchase.

I noticed that the light bridge would turn off after trying to pair with my wifi ( set at 2.4 channel ) resulting in an error where it could not connect. Basically a long the lines of " Trouble connecting to with WiFi. Try again "

I tried on Android and iOS and still no luck. While other devices connected and are functioning properly. Not sure if I have a faulty equipment.

I can provide S/N and codes if it can assist in the process.

Re: ABB1000 - Arlo Light Bridge not connecting during set up!

ShayneS — Mon, 03 Jun 2024 17:20:24 GMT

Can you provide the model number(s) and S/N? I will have the team look in to this.

Re: ABB1000 - Arlo Light Bridge not connecting during set up!

JayVon — Wed, 12 Jun 2024 00:18:51 GMT

Hello @ShayneS

Model: ABB1000

S/N: 5631855X19976

Thank you for your assistance.

Re: ABB1000 - Arlo Light Bridge not connecting during set up!

ShayneS — Wed, 12 Jun 2024 22:48:05 GMT

Thanks, can you try that factory reset method a few times to see if we can get the device to connect.

https://kb.arlo.com/000061857/How-do-I-perform-a-factory-reset-on-my-Arlo-Bridge

Re: ABB1000 - Arlo Light Bridge not connecting during set up!

katty867 — Sat, 05 Oct 2024 06:45:17 GMT

Hello,

Thanks for this info. MyCentura

Best Regards

katty867

Re: ABB1000 - Arlo Light Bridge not connecting during set up!

MarioWatch — Mon, 07 Oct 2024 22:33:30 GMT

Hello,

I have the same issue. Lightbridge is not onboarding for some reason. It always worked.

So I try to onboard it … App is saying “Connecting to xxxx” … but it stays stuck there and does not go further.

I also tried to factory reset by holding the button for 40s. Still the same results …

Anything that worked for you?

Best regards

Mario