topic Re: Security Light (AL1101) Offline and non-responsive in Arlo Security Light

Security Light (AL1101) Offline and non-responsive

trags34 — Sun, 31 Mar 2024 15:31:19 GMT

I have 3 security lights (AL1101) connected to a Bridge that have been running for multiple years without issue. One of my cameras went offline after a dead battery. When I put in a charged battery the light turns on & never goes off. It still shows offline during that time. If I plug it into a power supply, it does the same. Light stays on indefinitely and never connects to Bridge. Holding sync button doesn't do anything. I removed the device from my Bridge but cannot add it back. I reset my Bridge and it still can't sync b/c the light never goes into sync mode. I figured I'd see if anyone has a solution before tossing it in the trash.

Re: Security Light (AL1101) Offline and non-responsive

JMch — Sun, 31 Mar 2024 16:50:57 GMT

Similar problem here with 4 Arlo Pro 5s. All went offline last night 30.03. to 31.03.2024.

All other network devices like cameras (other brands) sound, house automation, etc. works without any issue.
Reconnect and even reset do not work. At the moment are these 4 cameras worthless and cannot be used.

#connect, #problem, #connection-loss, #worthless

Re: Security Light (AL1101) Offline and non-responsive

BrookeN — Tue, 02 Apr 2024 14:29:37 GMT

@trags34 this behavior with the security lights is currently being looked into. I will update the community as soon as possible.

@JMch when you reset them and tried to re-onboard the Pro 5s what behavior are you seeing? On the Arlo app do you see feed or library?

Re: Security Light (AL1101) Offline and non-responsive

BrookeN — Mon, 08 Apr 2024 14:26:23 GMT

This should be resolved, can you please take a look and see if you are still seeing the same behavior?

Re: Security Light (AL1101) Offline and non-responsive

trags34 — Mon, 08 Apr 2024 15:06:24 GMT

I'm seeing no change on the spotlight. I put in a fresh battery and the light stays on permanently. Holding the SYNC button doesn't do anything.

Re: Security Light (AL1101) Offline and non-responsive

BrookeN — Mon, 15 Apr 2024 14:25:15 GMT

It sounds like that one may need replaced.

Re: Security Light (AL1101) Offline and non-responsive

Mikey94025 — Tue, 30 Apr 2024 04:54:14 GMT

My Arlo Security Lights suddenly started working again in the past week, after not doing anything for a couple of months.

I actually assumed they had been end-of-lifed but did not get around to replacing them with some Arlo Pro 5s cameras I have sitting around. I have 4 of these lights in the back yard, networked to all turn on when motion is detected by one of my Arlo cameras or one of the lights. It works pretty well (again). Thanks!