topic Re: No motion detection in Arlo Security Light

Arlo Security light - No motion detection

hzq — Tue, 19 Mar 2024 19:15:47 GMT

Arlo security light not detecting any motion events when armed for 2 days. Motion detection test shows lights are working fine

Re: No motion detection

jguerdat — Sat, 02 Mar 2024 14:47:45 GMT

Which user interface (UI) are you using? The current apps support both the old one that uses Library to view recordings while the new UI uses Feed. If you use the latter, that could explain the problem. Do you have any subscription? If so, you can use the app to go to Settings, Support. Select your product and scroll down to Contacts to see if support may be able to help.

Re: No motion detection

StephenB — Sun, 03 Mar 2024 11:15:39 GMT

@hzq wrote:
Arlo security light not detecting any motion events when armed for 2 days. Motion detection test shows lights are working fine

Mine isn't either, but I haven't had a chance to troubleshoot yet. Have you tried removing/reinserting the battery?

Note I am using "Feed", not "Library".

Re: No motion detection

GrumpyCat333 — Tue, 12 Mar 2024 00:49:47 GMT

My Arlo Lights stopped working as soon as I upgraded to the new Arlo experience. It doesn’t matter if the whole system is armed or if it’s in home mode with the lights added to that mode.

They won’t pick up any motion and when I look at each light the motion detection icon is greyed out indicating the unit is not armed.

Does anyone have any suggestions? I even tried creating a routine to turn on the motion detection for each light everyday but that doesn’t seem to work either.

Thank you

Re: No motion detection

GrumpyCat333 — Tue, 12 Mar 2024 00:53:16 GMT

I neglected to mention that I have a paid subscription.

Re: No motion detection

jguerdat — Tue, 12 Mar 2024 15:36:37 GMT

Use the app to go to Settings, Support and choose your lights. Scroll down to Contacts to see what official support suggests.

Re: No motion detection

StephenB — Wed, 13 Mar 2024 15:25:28 GMT

@GrumpyCat333 wrote:

My Arlo Lights stopped working as soon as I upgraded to the new Arlo experience. It doesn’t matter if the whole system is armed or if it’s in home mode with the lights added to that mode.

They won’t pick up any motion and when I look at each light the motion detection icon is greyed out indicating the unit is not armed.

Mine recently started doing that also (though it did work when I first migrated to Feed).

I can turn the light on manually from the app. But it does not turn on when motion is detected, and it cannot be cross-triggered by motion on an nearby camera.

@JamesC - I get these are old, but they don't go end-of-life until 1 January 2025. Is this issue logged as a bug anywhere?

Lights no longer working.

TStepp — Thu, 14 Mar 2024 03:32:35 GMT

I've had a load of cameras & lights for a number of years. A couple months ago, I added the Home Security Console. Now the lights no longer work, unless I manually turn them on, in the app.

A massive hassle, when everything worked great until adding the home system.

Please help!

Re: No motion detection

BrookeN — Thu, 14 Mar 2024 16:25:45 GMT

Thank you for providing this information. We are currently looking into this and will provide an update as soon as possible.

Re: No motion detection

BrookeN — Thu, 14 Mar 2024 16:49:31 GMT

Can you verify that you are on the latest firmware?

Re: No motion detection

TStepp — Thu, 14 Mar 2024 19:01:17 GMT

Correct, latest firmware ("No Available Updates")

Re: No motion detection

StephenB — Thu, 14 Mar 2024 19:38:33 GMT

@BrookeN wrote:

Can you verify that you are on the latest firmware?

FYI, I am also seeing this. My light is running 3.2.51 firmware

Re: No motion detection

TStepp — Thu, 14 Mar 2024 19:57:21 GMT

My Security Hub - 1.10.9_e79f153

My Lights Bridges - 2.0.1.0_307_376

My Lights - 3.2.51

Re: No motion detection

BrookeN — Thu, 14 Mar 2024 20:14:20 GMT

Thank you all for providing that information. I will pass it on to the development team.

SCHEDULE FOR LIGHTS QUIT WORKING

KachinaShadow — Fri, 22 Mar 2024 16:29:39 GMT

About two weeks ago my three lights (AL1101) quit responding to the schedule (I don't use geofencing on the lights).

Three years ago I had added a home mode for the lights due to some kind of strange reflection off of the windows on the south side of the house, at a certain time of the year, activating that security light which in turn activates the corresponding camera (even though that camera is not even activated in the camera's "HOME" mode) constantly during the day and killing both batteries and would even do it with no lights included in the "HOME" mode. It was suggested at the time that I modify the "HOME" mode to set that light to 1% sensitivity and to "do nothing" to that camera, which (the camera) was even deactivated at the time (the other two lights are not even included in the lights "HOME" mode) which, up until now, worked great.

So far I have done a cold restart on both the hub & bridge, deleted and re-created the "HOME" mode and removed & re-created the schedule for the lights. What's interesting is that, after 7am, the app on my phone still shows the lights as "ARMED" when they should be in "HOME" mode but the web portal on my PC shows that the lights are in the "HOME" mode even though they are still "ARMED" and telling the corresponding cameras to record .

Any thoughts would be appreciated

Re: SCHEDULE FOR LIGHTS QUIT WORKING

KachinaShadow — Fri, 22 Mar 2024 16:57:58 GMT

Basically, to simplify the issue...the schedule for the lights quit working...the corresponding schedule for the cameras still works fine...the web portal and phone app do not agree on which mode the lights are in 🤔

Re: SCHEDULE FOR LIGHTS QUIT WORKING

KachinaShadow — Sat, 23 Mar 2024 02:58:25 GMT

Here's two screenshots taken at 7:22pm within seconds of each other.

At 7:00pm the schedule for the cameras and the lights switches from "HOME" to "ARMED" and as you can see the screenshot of the web portal shows that both the lights and the cameras are now "ARMED" but the screenshot of the app shows that the cameras have switched to "ARMED" (which they actually have) but the lights still show as being in the home mode (which they actually are) but if I go to the lights schedule (which sometimes shows "getting status" for 3-4 minutes) and tap on schedule (even though it is already selected) it shows "ARMED" and arms the lights.

Re: SCHEDULE FOR LIGHTS QUIT WORKING

StephenB — Sat, 23 Mar 2024 10:49:49 GMT

@KachinaShadow wrote:

Basically, to simplify the issue...the schedule for the lights quit working...the corresponding schedule for the cameras still works fine...the web portal and phone app do not agree on which mode the lights are in 🤔

FWIW, mine is not on a schedule, but it also isn't working properly. I can manually turn the light on/off - but it does not turn on when motion is detected, and it cannot be triggered by motion detected from another camera.

I'm tagging the mods ( @JamesC , @BrookeN , @ShayneS ) so they can make sure your issue is logged.

Re: SCHEDULE FOR LIGHTS QUIT WORKING

KachinaShadow — Sat, 23 Mar 2024 14:17:25 GMT

@StephenB

Thanks,

Did your issue with the lights just start within the last couple of weeks?

It seems really odd how my web portal shows what the app is supposed to be doing but the app shows what it is actually doing even though they're both set the same so I'm wondering which takes precedent over what's actually going on. Maybe I should uninstall the app and see what happens...probably won't matter but worth a try 🤔

Re: SCHEDULE FOR LIGHTS QUIT WORKING

StephenB — Sat, 23 Mar 2024 23:30:59 GMT

@KachinaShadow wrote:

Did your issue with the lights just start within the last couple of weeks?

I didn't notice it right away, so I'm not certain. But it was fairly recently. I did report it here, and I think Arlo is looking into it.