topic Re: Can't add security light in Arlo Security Light

Can't add security light

Augie416 — Tue, 26 Apr 2022 16:44:41 GMT

I am trying to add arlo security lights to my bridge and app keeps saying "unexpected error occurred, please try again" I am on a 2.4Ghz network, have reinstalled the app, the bridge is connected. It just continues to have the orange pop-up window about the error.

Re: Can't add security light

JamesC — Thu, 28 Apr 2022 17:44:09 GMT

Augie416,

Are you close to the bridge when you are attempting to sync the light? Could you provide a screenshot of the error?

JamesC

Re: Can't add security light

Augie416 — Mon, 02 May 2022 18:34:12 GMT

I am near the Bridge when I try to sync the light. I think the problem is with the Bridge. Although the Bridge recognizes the network, it keeps showing this screen afterwards and status never changes. Attached is screenshot of this and the error screen when I try to add a light

Re: Can't add security light

Augie416 — Mon, 02 May 2022 18:34:46 GMT

Here is the other screenshot

Re: Can't add security light

JamesC — Wed, 04 May 2022 16:43:29 GMT

Augie416,

Try removing and factory resetting the bridge. Re-onboard as if new and try again. Do you still experience the same issue?

https://kb.arlo.com/000061857/How-do-I-perform-a-factory-reset-on-my-Arlo-Bridge

JamesC

Re: Can't add security light

Augie416 — Mon, 09 May 2022 01:47:04 GMT

Thanks James! This suggestion worked and finally got my lights working.