topic Red Exclamation Mark in App for Security Light in App in Arlo Security Light

Red Exclamation Mark in App for Security Light in App

Kruz219 — Fri, 06 Dec 2019 23:33:54 GMT

I installed two security lights last night and one light has a red exclamation mark next to the on/off toggle. The other light does not. What is this? Also, the light is picking up motion but is not lighting up yet I can manually turn the light on and off. Does one have something to do with the other?

Thanks for any help provided.

Re: Red Exclamation Mark in App for Security Light in App

michaelkenward — Sat, 07 Dec 2019 11:54:30 GMT

@Kruz219 wrote:

Also, the light is picking up motion but is not lighting up yet I can manually turn the light on and off.

And at night? They have a "Dusk to Dawn Sensor" setting. You don't want them coming on during the day.

Do you have rules set to turn the lights on when they detect motion?

Re: Red Exclamation Mark in App for Security Light in App

Kruz219 — Mon, 09 Dec 2019 19:52:53 GMT

@michaelkenward Started from scratch with the bridge and 3 cameras. 2 of the 3 cameras on the app show red exclamation marks next to two of the on/off toggles. What is this? Also, I am only able to set the "Dusk to Dawn" sensitivity on one camera. Please see attached pic showing app.

Re: Red Exclamation Mark in App for Security Light in App

evillama — Thu, 12 Dec 2019 17:58:11 GMT

I had this issue also on a brand new light (three other lights did not have the !) So I checked the firmware and the new light was on 3.2.26 while the others were 3.2.51. The new light said "no updates available" also. Then two days later the ! was gone and the light got updated - along with Dusk to Dawn being added.

Seems you just have to be patient, unless there's a way to force the firmware update?

Re: Red Exclamation Mark in App for Security Light in App

michaelkenward — Thu, 12 Dec 2019 18:25:51 GMT

@evillama wrote:

Seems you just have to be patient, unless there's a way to force the firmware update?

Seriously good advice.

I chip in only to say that you may be able to provoke the firmware update by restarting the system a few times.

It seems that in some circumstances the process of logging into the system causes the various components to go out and look for new firmware.

Re: Red Exclamation Mark in App for Security Light in App

Kruz219 — Sat, 14 Dec 2019 15:03:09 GMT

The most up to date firmware must have finally kicked in. No more red exclamations. Took a long time though.

Thanks to all who contributed!