topic Re: Arlo pro security lights in Arlo Security Light

Arlo pro security lights mode changes on phone when exiting

Bajaleo — Mon, 25 Nov 2019 18:55:50 GMT

When I pick a mode for the arlo bridge, the mode stays selected until I exit the app. When I open the app again, the mode is un selected.

Using google pixel phone.

Re: Arlo pro security lights

StephenB — Sat, 23 Nov 2019 10:25:35 GMT

@Bajaleo wrote:

When I pick a mode for the arlo bridge, the mode stays selected until I exit the app. When I open the app again, the mode is un selected.

When you say the mode is "unselected', do you mean that you aren't seeing any mode selected? Or that the mode is reported as "armed" or "disarmed"?
Does this also happen when you use a PC browser and log out/log in to https://my.arlo.com?
Have you tried doing this at home, and then confirm the mode physically (for instance, disarm and then confirm that motion detection doesn't trigger)?

Re: Arlo pro security lights

Bajaleo — Sat, 23 Nov 2019 17:00:39 GMT

Stephen B,

Thanks for the reply. I tried selecting my mode on my lap top and it seems to work ok. I'll check it out tonight when it gets dark.

It seems as if the arlo app on my phone is buggy, This wouldn't surprise me since I've experienced bugginess with other apps on this phone (pixel 1st gen).

Time for a new phone!

Leo

Re: Arlo pro security lights

Robalboa — Fri, 20 Dec 2019 20:39:01 GMT

Same thing here

Re: Arlo pro security lights

ShayneS — Fri, 20 Dec 2019 21:38:33 GMT

@Robalboa

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Arlo pro security lights

Robalboa — Fri, 20 Dec 2019 22:47:14 GMT

I haven't because i still have a few troubleshooting options.
Its the same issue using the light to charge batteries

Re: Arlo pro security lights

mamarcac — Wed, 08 Jan 2020 17:17:16 GMT

@StephenB As I'm having the same issue I'll answer your questions:

When you say the mode is "unselected', do you mean that you aren't seeing any mode selected? Correct, Mode is blank for the Bridge - nothing is shown. Pro Base Station shows properly via Android app. Or that the mode is reported as "armed" or "disarmed"?
Does this also happen when you use a PC browser and log out/log in to https://my.arlo.com? The web browser displays it correctly for both the Bridge and Pro Base Station so it's something app-specific.
Have you tried doing this at home, and then confirm the mode physically (for instance, disarm and then confirm that motion detection doesn't trigger)? Yes

Additionally, I've cleared data/cache, updated app, etc etc. The Android app simply won't display anything in the Mode section when Schedule is selected, but Schedule does actually function properly based on my experience.

Re: Arlo pro security lights

StephenB — Thu, 09 Jan 2020 17:14:35 GMT

@mamarcac wrote:

@StephenB As I'm having the same issue I'll answer your questions:

When you say the mode is "unselected', do you mean that you aren't seeing any mode selected? Correct, Mode is blank for the Bridge - nothing is shown. Pro Base Station shows properly via Android app. Or that the mode is reported as "armed" or "disarmed"?

Does this also happen when you use a PC browser and log out/log in to https://my.arlo.com? The web browser displays it correctly for both the Bridge and Pro Base Station so it's something app-specific.

Have you tried doing this at home, and then confirm the mode physically (for instance, disarm and then confirm that motion detection doesn't trigger)? Yes

Additionally, I've cleared data/cache, updated app, etc etc. The Android app simply won't display anything in the Mode section when Schedule is selected, but Schedule does actually function properly based on my experience.

So for you at least it's definitely bugs in the app, and not the cameras, bases, or cloud.

Obviously the bugs need to be fixed. Perhaps @JamesC can make sure they are in Arlo's tracking system.