topic Re: Arlo Light working but not sending push notifications in Arlo Security Light

Arlo Light working but not sending push notifications

sivadm — Mon, 29 Jul 2019 23:40:37 GMT

Hi my security light seems to be working fine, it detects movement and comes on no problem, however since yesterday it has stopped sending me notifications to my phone. I have tried restarting the bridge and the base station, but still to no avail.

Any suggestions appreciated.

Arlo Security Light push notification stopped working

djkoo — Sat, 27 Jul 2019 10:54:31 GMT

Starting yesterday, my Arlo Security Light stopped sending push notifications. Tried everything that were suggested (factory reset bridge, rereigster bridge and light, reinstall app, etc) and also worked with Arlo Support but nothing got resolved. Eventually told me to send the product back (pay for shipping myself) to replace.

When app is launched (using iOS), you can see that it’s detecting motion (yellow light turns on the motion icon) and the light turns on no problem. It is just not sending any notifications.

Anyone else having push notification issue? E-mail notification is also not working. I had it working perfectly for two months since I first installed the device.

Re: Arlo Security Light push notification stopped working

Mdterps — Sat, 27 Jul 2019 13:07:30 GMT

This same problem just recently started for my security lights exactly as you have described. I can see the yellow light that it is detecting motion, however, I do not receive any push notifications. My notifications have been working fine for my cameras. As a work around I set up ifttt notifications for my lights and those are working.

Lights no longer push notifications to phone

Xcmobile — Sat, 27 Jul 2019 15:03:59 GMT

I have an Arlo pro 2 system with 2 cameras and with 3 lights. I’ve had my system for 4 months and everything was working fine. Two days go back on July 25 I installed an android security update that was showing on my phone . I have a Samsung galaxy S8 and from that point on none of my 3 lights push notifications on my phone when movement is detected. The lights do turn on and I can see the icon on the app turn orange indicating movement was detected but no pop up notification on phone. I checked all permissions and made sure notifications are on. Toggled push notifications on and off and still no notifications, I uninstalled the app and installed it again. On the other hand My cameras are sending push notifications on my phone with. I problem Only thing I have not done is uninstall and then instal the bridge and lights. But would hate do do all that if it might be a software issue. Any ideas an or a solution?

Re: Arlo Security Light push notification stopped working

djkoo — Sat, 27 Jul 2019 15:57:18 GMT

Thanks for sharing about IFTTT, I shall give that a try.

But Arlo needs to fix this problem. I am 99% sure that sending a new device won’t fix this problem. This is clearly a software problem. I expect Arlo engineers to follow up on this as customer support was of no help.

Re: Lights no longer push notifications to phone

geckofeet — Sat, 27 Jul 2019 23:13:11 GMT

This problem just started for me, either today or yesterday. I know the notifications were working on July 25 and at least part of the 26th. I can see on the app that the lights detect motion, but I receive no notifications on my phone. Like Xcmobile, I am receiving notifications from the cameras, so the problem appears to be limited to just the lights. Everything was working properly just the other day and I haven't changed anything with my system since then.

Re: Lights no longer push notifications to phone

BenMere — Sun, 28 Jul 2019 00:56:57 GMT

Yes same for me. No notifications both on my iPhone and ipad.

Re: Arlo Light working but not sending notifications

kasnh — Sun, 28 Jul 2019 08:23:50 GMT

Same here.

Re: Lights no longer push notifications to phone

kirbyorlanes — Sun, 28 Jul 2019 13:33:35 GMT

It was already reported and they are currently working on a fix.

Re: Lights no longer push notifications to phone

Xcmobile — Sun, 28 Jul 2019 13:59:13 GMT

Thanks for the update

Re: Arlo Security Light push notification stopped working

djkoo — Sun, 28 Jul 2019 14:00:01 GMT

IFTTT works great! Thanks mdterps!

This clearly tells me that it’s not the device problem since if it was, IFTTT also wouldn’t work. If third-party system can integrate and give push notifications, why can’t Arlo do it? I sincerely hope Arlo makes a fix soon.

Re: Arlo Security Light push notification stopped working

Djam311 — Mon, 29 Jul 2019 19:37:54 GMT

Same thing here. Security lights detect motion and cams record to library, but I do not receive push notifications on my ios devices. I tried email notifications and I do receive those. I have also tried all the troubleshooting steps to no avail. I noticed a new setting in the app where I can mute notifications & I have this setting turned to OFF but I think this setting may be the culprit. This is just another in a long list of problems I have had with this system over the last few months after working flawlessly for the year prior.

Re: Arlo Light working but not sending push notifications

JessicaP — Mon, 29 Jul 2019 23:40:48 GMT

The Arlo development team is currently investigating the issue where some users are not receiving push notifications from their Arlo Security Lights. We will provide an update as soon as we have more information to share with the community. We apologize for the inconvenience and appreciate your patience and understanding.

Re: Arlo Light working but not sending push notifications

Tiffanie_623 — Tue, 30 Jul 2019 11:09:53 GMT

Same problem here, tried all troubleshooting. Nothing is working! Very disappointed!

Arlo Light working but not sending push notifications

mamarcac — Tue, 30 Jul 2019 16:45:49 GMT

Well Shayne merged topics again so my responses seem out of order but I'm keeping this here for record keeping purposes.

So now my Arlo Pros, which are set for 30 second recordings, are lagging so badly that the recordings are averaging 27 seconds. With literally no changes on my end, also the Security Lights have stopped sending notifications whereas they had previously been working fine up until the past week or so.

Re: Arlo Light working but not sending push notifications

mamarcac — Tue, 30 Jul 2019 16:39:26 GMT

Same exact issue here. Get it together Arlo GOOD GRIEF.

Re: Arlo Light working but not sending push notifications

MikeBravo — Tue, 30 Jul 2019 18:45:49 GMT

@sivadm wrote:

Hi my security light seems to be working fine, it detects movement and comes on no problem, however since yesterday it has stopped sending me notifications to my phone. I have tried restarting the bridge and the base station, but still to no avail.

Any suggestions appreciated.

We're having a similar problem.

I suddenly noticed that in a thumbnail for one of our Pro recordings you can see a vehicle, but when you play the video it disappears in a blink like some sort of magic trick and the rest of the video shows nothing.

We've had so many now like it that I sent one along to JamesC.

Clearly the latest firmware has had a number of unintended consequences and caused things to go from bad to worse yet again.

Re: Arlo Light working but not sending push notifications

Ahsir — Wed, 31 Jul 2019 17:02:16 GMT

So its been 5 days since the push notifications have not worked. What's the time frame for it to be fixed???

Re: Arlo Light working but not sending push notifications

Vb2337 — Thu, 01 Aug 2019 17:38:13 GMT

The notifications on Arlo are no longer working. 4 days and 4 agents made me do every possible thing but in vain. Now live chat is no longer working and the problem is not fixed. Updated IOS, re synced lights and bridge, made custom modes and even offloaded the app and re installed it. No fix

Re: Arlo Light working but not sending push notifications

Tiffanie_623 — Thu, 01 Aug 2019 15:02:44 GMT

Any update yet?? Push notifications Still not working for the light. Very frustrating when you purchase something expensive and expecting it to work.